Current P - Page 8

TROUBLESHOOTING
CURRENTBACKYARD.COM8
Problem Possible Cause Prevention/Solution
Product won't connect to Bluetooth • Product is too far away
from phone
• Complete pairing process with device within 5 ft of phone.
• Phone Bluetooth turned
off or on Airplane Mode
• In your mobile device settings, make sure Bluetooth is turned on
and airplane mode is disabled. For Android devices, make sure that
location services are turned on and that the application is permitted
to use location services. This will enable Bluetooth to be used in the
application. For iPhone devices, check that Bluetooth is enabled for
the application in the operating system settings.
• Product is already paired
to another phone
• Use the original mobile device paired to the product or reset the
grill's connections. If resetting the grill connection, rst remove the
product from the mobile device Bluetooth settings. Alternatively,
turn off bluetooth on the previous mobile device while performing
the pairing process. To reset grill connection, press and hold the
control knob for 10 seconds. A beep will sound indicating reset is
complete. Now go through the paring process for Bluetooth on the
device.
• Product is already paired
to the same phone
• Turn the product off and close the application. Turn product back
on and re-open the application. If product is still not connected by
Bluetooth, remove the product from the mobile phone operating
system Bluetooth device settings. On the oven, press and hold the
control knob until it beeps to clear the oven's Bluetooth settings and
restart the pairing process.
Product won't connect to WiFi • Incorrect router pass-
word
• Check password and try wi connection process again.
• No internet • Verify internet access on other devices.
• If other devices have internet:
• Unplug oven for 30 seconds and plug back in. Check for connec-
tion.
• Unplug router for 30 seconds and plug back in. Check for con-
nection. Perform WiFi setup in the application again - if the WiFi
network does not appear in the scan list, the product may be too far
from the router.
• Router is too far away
from oven
• Perform WiFi setup in the application again - if the WiFi network
does not appear in the scan list, the product may be too far from
the router. With a mobile device in the area where the oven is locat-
ed, check that there is internet access.
• Obstacles between
router and oven
• Position oven such that the number of walls and objects between
the oven and the router is minimized.
• No 2.4GHz wi • Oven only supports 2.4G WiFi networks. An alternate router is
required.