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Troubleshooting (continued)
9. No video in a call.
Video cables are not plugged in correctly. Ensure that your
video cables are correctly plugged into the TV. Make sure that the
TV is set for video input. Consult your TV manual for reference.
Incorrect network speeds. See Incorrect Network Speeds
Section in this Troubleshooting Guide.
VideoPhone is not functioning properly behind a firewall.
Place the IP address of the VideoPhone in the DMZ of the
firewall. Consult your routers documentation or your network
administrator for help on doing this.
Port forward the appropriate ports to the VideoPhone. The
VideoPhone needs ports 1720 (TCP) and ports 15328-15333
(TCP and UDP) open to function properly. Consult your routers
documentation or your network administrator for help on doing
this.
VideoPhone is not functioning properly behind NAT.
Go to Settings/Network/Public IP. Press Enter on the remote when
the cursor is over “Auto detect public IP Address.” If the
VideoPhone is unable to detect the public IP Address, it should
be entered manually using “Use specific IP Address.” The
VideoPhone’s public IP Address is given to you by either your ISP
or network administrator.
10. Poor video in a call.
Camera out of focus. The far site should focus their camera by
twisting the knob on the VideoPhone until the image is in focus.
Incorrect Network Speeds. See Incorrect Network Speeds
Section in this Trouble Shooting Guide
Excessive motion in the picture you are receiving. A
background with less motion provides a better, smoother video
picture.
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