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16. Error Displays on main screen.
VideoPhone cannot obtain public IP Address (Router’s
address). See “VideoPhone cannot obtain IP Address
automatically” section below.
17. VideoPhone cannot obtain IP Address automatically
Not properly connected to a DHCP server. Check connection
to LAN, by verifying a link light on the back of the VideoPhone.
Make sure that the router is set-up for DHCP. Consult either your
router’s user manual for reference or your network administrator.
IP Address is not accessible to the VideoPhone. Need to
statically assign an IP Address, subnet mask, gateway and DNS
values. These values will be given to you either by your ISP or your
network administrator. If the VideoPhone is on a private network
consult your router’s user manual or network administrator.
Modem not enabled to assign more than one private IP
(This is common in DSL environments) Reset modem. Once
booted, connect the VideoPhone and allow theDHCP function to
assign an IP.
18. Public IP button is not enabled.
VideoPhone hasn’t been able to detect IP Address yet.
The VideoPhone can take up to ten minutes to auto detect the
public IP Address. Be sure you wait long enough. Also check the
DNS settings in the Network>DNS screen.
19. VideoPhone reports packet loss.
Incorrect Network Speeds. See Incorrect Network Speeds
section in this Troubleshooting Guide.
Network line is congested. If the packet loss is from one to six
percent it will probably be due to network congestion. The
VideoPhone will be able to recover.
Troubleshooting (continued)
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