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5 FAQ
1 The device fails to boot up after power-on.
Answer: please check whether 12V power is connected correctly; whether switch button on the
left is pressed.
2 The device fails to recognize face after boot-up.
Answer:
Please refer to “Features > Face Recognition Period” and check whether it is within face
recognition period. Please refer to “3.10.7 Face Recognition Period” for details.
Please refer to “Access > Unlock Mode > Any Combination Unlock” and check whether
face mode is configured. Please refer to “3.6.2.1 Unlock” for details.
3 The device and third-party controller connect Wiegand port, but no signal is output.
Answer: please check whether GND wire of the device is connected with GND wire of
third-party controller. Please check whether device Wiegand format is consistent with controller
format.
4 Forget admin and fail to set.
Answer: Please use matched PSS software to delete admin, or contact technical support
personnel to carry out remote unlock with professional software tool.
5 User info, fingerprint and face import error.
Answer: please check whether XML file name and header name have been changed. The
system judges files automatically according to name.
6 The user’s face is recognized to be another user.
Answer: Please confirm no one else appears around when you are scanning face. In case of
this problem, please delete original face and scan again.
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