9
Troubleshooting
Occasionally, a minor problem may arise, and a service call may not be necessary - use this troubleshooting guide for
a possible solution. If the unit continues to operate improperly, call an authorized service depot or Danby’s Toll Free
Number for assistance.
Tel: 1-800-26- (1-800-263-2629)
PROBLEM POSSIBLE CAUSE SOLUTION
Does not work • No power to unit
• Power cord is unplugged
• Wrong voltage is being used
• Check connection of power
cord to power source
• Plug in unit
• Use proper voltage
Freezer runs continuously • Temperature set too low
(cold)
• Lid is not closed
• Hot food was inserted
• Lid opened too long or too
often
• Close proximity to heat
source or direct sunlight
• Quick Freeze function is set
• Set temperature control to
warmer setting
• Close lid securely
• Be sure food is at room tem-
perature before inserting
• Minimize lid openings / dura-
tion
• Do not place unit close to
heat sources or direct sun-
light
• This is normal
Internal temperature not cold
enough
• No power to unit
• Power cord is unplugged
• Temperature set too high
(warm)
• Lid is not closed
• Hot food was inserted
• Lid opened too long or too
often
• Air fl ow obstruction
• Wrong voltage is being used.
• Close proximity to heat
source or direct sunlight
• Check connection of power
cord to power source
• Plug in unit
• Check setting and adjust as
needed
• Close lid securely
• Be sure that food is at room
temperature
• Minimize lid openings / dura-
tion
• Allow room for air to circulate
around unit
• Use proper voltage
• Do not place unit close to
heat sources or direct sun-
light
Temperature inside the unit is
too cold
• The temperature control is set
too cold
• Adjust the temperature set-
ting
Noises coming from the unit
(popping, cracking, gurgling)
• Parts are expanding and
contracting.
• Refrigerant is circulating in
the system
• This is normal
• This is normal
Error Codes:
• E2: Freezer temperature sensor failure.
• E5: Freezer defrosting sensor failure.
• E6: Communication failure.
• E7: Ambient temperature sensor failure.
• E9: Freezer high temperature.
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