TROUBLESHOOTING
From time to time a problem may arise which is minor in nature, and a service call may not be necessary; use
this troubleshooting guide for a possible solution. If the unit continues to operate improperly, call an
authorized service depot or Danby’s Toll Free Number for assistance.
Tel: 1-800-26-
PROBLEM POSSIBLE CAUSE SUGGESTED SOLUTION
1) Freezer does not work
2) Freezer runs
continuously.
3) Internal temperature
not cold enough.
• No power to unit.
• Power cord is unplugged.
• Wrong voltage is being used.
• Temperature is too high.
• Door is not closed.
• Hot food inserted into cabinet.
• Door opened too long or too
often.
• Close proximity to heat source or
direct sunlight.
• No power to unit.
• Power cord is unplugged.
• Temp. control too low.
• Door is not closed.
• Hot food inserted.
• Door opened too long/often.
• Air flow obstruction.
• Wrong voltage is being used.
• Close proximity to heat source or
direct sunlight.
• Check connection of power cord to
power source.
• Plug in unit.
• Use proper voltage.
• Lower temperature control.
• Close door securely.
• Be sure food has cooled to room
temperature before inserting.
• Minimize door openings and
duration.
• Do not place unit close to heat
sources or direct sunlight.
• Check connection of power cord to
power source.
• Plug in unit.
• Check settings, increase as needed.
• Close door securely.
• Be sure food has cooled to room
temperature before inserting.
• Minimize door openings and
duration.
• Allow room for air to circulate
around the unit.
• Use proper voltage.
• Do not place unit close to heat
sources or direct sunlight.
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