TROUBLESHOOTING
troubleshooting ∙ 11
MAINTENANCE & CLEANING
10 ∙ maintenance & cleaning
While Dash products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our
Customer Support Team at 1-800-898-6970 or support@storebound.com.
1. The light on the Mini Maker Griddle keeps shutting off.
• This is normal. During the cooking process, the heating element will
automatically turn on and off to regulate the temperature and ensure
that the Cooking Surface does not get too hot or cold. When this occurs,
the Indicator Light turns on and off.
2. How do I know when the Mini Maker Griddle is heated and ready to use?
• When the Griddle reaches the optimal temperature, the Indicator Light
shuts off and that means you’re ready to get cooking!
3. I am cooking meat on the Mini Maker Griddle and there is juice on the
Cooking Surface. What do I do?
• Carefully dab the Cooking Surface around the meat with a paper towel
or napkin. If there is a lot of juice, remove the food from the Surface
with heat-resistant plastic or silicone tongs and set aside. Then, wrap a
paper towel around the tongs and use this to wipe the Cooking Surface
and soak up the juices. When done, return the food to the Mini Maker
Griddle and continue cooking.
4. There is no On/Off Button. How do I turn the Mini Maker Griddle off and
on?
• To turn on, simply plug in the power cord. When you’re done cooking,
turn off the Mini Maker Griddle by unplugging it.
Always allow the appliance to cool completely before moving, cleaning, or
storing. Do not submerge appliance in water or any other liquids. Never use
abrasive cleaning agents to clean your appliance as this may damage the Mini
Maker Griddle.
In order to keep your Mini Maker Griddle in pristine working order, thoroughly
clean the appliance after each use. This will prevent the build-up of food or oil.
• Unplug Mini Maker Griddle and allow it to cool completely.
• Using a damp, soapy cloth, wipe down the Cooking Surface and Cover.
Thoroughly rinse the cloth and wipe again.
• Thoroughly dry Mini Maker Griddle before storing.
• If there is food burned onto the Cooking Surface, pour on a little cooking
oil and let sit for 5 to 10 minutes. Scrub the Surface with a sponge or soft
bristled brush to dislodge food. Use a damp, soapy cloth to wipe down the
Cooking Surface. Thoroughly rinse the cloth and wipe again. If any food
remains, pour on cooking oil and let sit for a few hours, then scrub and wipe
clean.
• Never use abrasive cleaning agents to clean your appliance as this may
damage the Mini Maker Griddle and its non-stick Cooking Surface.
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