troubleshooting
While Dash products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our Customer
Support Team at 1-800-898-6970 or support@storebound.com.
1. The light on the Mini Dog Treat Maker keeps shutting off.
• This is normal. During the cooking process, the heating element will
automatically turn on and off to regulate the temperature and ensure that
the Cooking Surface does not get too hot or cold. When this occurs, the
Indicator Light turns on and off.
2. How do I know when the Mini Dog Treat Maker is heated and ready to use?
• When the Mini Dog Treat Maker reaches the optimal temperature, the
Indicator Light shuts off and that means you’re ready to get cooking!
3. There is no On/Off Button. How do I turn the Mini Dog Treat Maker off and
on?
• To turn on, simply plug in the power cord. When you’re done cooking, turn
off the Mini Dog Treat Maker by unplugging it.
4. When using my Mini Dog Treat Maker, the Cover gets very hot. Is this normal?
• Yes, this is completely normal. When using your Mini Dog Treat Maker,
always lift and lower the Cover by the Cover Handle. To prevent personal
injury, DO NOT lift the Cover so that your arm is over the Cooking Surface
as it is hot and may cause injury. Lift from the side.
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