TROUBLESHOOTING
While Dash products are durable, you may encounter one or more of the problems
listed below. If the issue is either not solved by the solutions recommended below or not
included on this page, please contact our Customer Support Team at 1-800-898-6970 or
support@storebound.com.
ISSUE SOLUTION
The light on the Express
Griddle keeps shutting
off.
This is normal. During the cooking process, the heating
element will automatically turn on and off to regulate
the temperature and ensure that the Cooking Surface
does not get too hot or cold. When this occurs, the
Indicator Light turns on and off.
How do I know when the
Express Griddle is heated
and ready to use?
When the Grill reaches the optimal temperature, the
Indicator Light shuts off and that means you’re ready
to get cooking!
There is no On/Off Button.
How do I turn the Express
Griddle off and on?
To turn on, simply plug in the power cord. When
you’re done cooking, turn off the Express Griddle by
unplugging it.
When using my Express
Griddle, the Cover gets
very hot. Is this normal?
Yes, this is completely normal. When using your
Express Griddle, always lift and lower the Cover
by the Cover Handle. To prevent personal injury,
DO NOT lift the Cover so that your arm is over the
Cooking Surface as it is hot and may cause injury.
Always lift from the side. Be sure to either let the
appliance cool down completely or wear an oven
mit when opening.
ISSUE SOLUTION
I am cooking meat on the
Express Griddle and there
is juice on the Cooking
Surface. What do I do?
Carefully dab the Cooking Surface around the meat
with a paper towel or napkin. If there is a lot of juice,
remove the food from the Cooking Surface with
heat-resistant plastic or silicone tongs and set aside.
Then, wrap a paper towel around the tongs and use
this to wipe the Cooking Surface and soak up the
juices. When done, return the food to the Express
Griddle and continue cooking.
After using my Express
Griddle a few times,
food is starting to stick
to the surface. What is
happening?
There is probably a build-up of burnt food residue
on the Cooking Surface. This is normal, especially
when cooking with sugar. Allow the appliance to
cool fully, pour on a little cooking oil and let sit for
5–10 minutes. Scrub Surface with a sponge or soft
bristled brush to dislodge food. Use a damp, soapy
cloth to wipe down the Cooking Surface. Rinse
the cloth and wipe again. If food remains, pour on
cooking oil and let sit for a few hours, then scrub
and wipe clean.
The Indicator Light will
not turn on and the
Cooking Surface is failing
to heat.
Ensure that the power cord is plugged into the
power outlet.
Check to make sure the power outlet is operating
correctly.
Determine if power failure has occurred in your
home, apartment or building.
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