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Troubleshooting
While Dash products are durable, you may encounter one or more of the problems listed below. If the issue
is either not solved by the solutions recommended below or not included on this page, please contact our
Customer Support Team at 1-800-898-6970 or support@storebound.com.
1. The light on the Express Dog Treat Maker keeps shutting off.
• This is normal. During the cooking process, the heating element will automatically turn on and off to
regulate the temperature and ensure that the Cooking Surface does not get too hot or cold. When
this occurs, the Indicator Light turns on and off.
2. How do I know when the Express Dog Treat Maker is heated and ready to use?
• When the Express Dog Treat Maker reaches the optimal temperature, the Indicator Light shuts off
and that means you’re ready to get cooking!
3. There is no On/Off Button. How do I turn the Express Dog Treat Maker off and on?
• To turn on, simply plug in the power cord. When you’re done cooking, turn off the Express Dog Treat
Maker by unplugging it.
4. When using my Express Dog Treat Maker, the Cover gets very hot. Is this normal?
• Yes, this is completely normal. When using your Express Dog Treat Maker, always lift and lower the
Cover by the Cover Handle. To prevent personal injury, DO NOT lift the Cover so that your arm is
over the Cooking Surface as it is hot and may cause injury. Lift from the side.
5. After using my Express Dog Treat Maker a few times, food is starting to stick to the surface. What is
happening?
• There is probably a build-up of burnt food residue on the Cooking Surface. This is normal, especially
when cooking with sugar. Allow the appliance to cool fully, pour on a little cooking oil and let sit
for 5–10 minutes. Scrub Surface with a sponge or soft bristled brush to dislodge food. Use a damp,
soapy cloth to wipe down the Cooking Surface. Rinse the cloth and wipe again. If food remains, pour
on cooking oil and let sit for a few hours, then scrub and wipe clean.
6. The Indicator Light will not turn on and the Cooking Surface is failing to heat.
• Ensure that the power cord is plugged into the power outlet.
• Check to make sure the power outlet is operating correctly.
• Determine if a power failure has occurred in your home, apartment or building.
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