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Dawes Cycles Bicycle - Warranty Information; Warranty Periods; Claim Submission Process

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INSTRUCTION MANUAL
AND GUARANTEE
The company reserves the right to change or amend any specification without notice. All information and
specifications within this brochure are correct at time of printing.
Please refer to our website for the latest information:
www.dawescycles.com
Dawes Cycles 35 Tameside Drive, Castle Bromwich, Birmingham B35 7AG
Tel: 0121 748 8050 Fax: 0121 748 8060
2
WARRANTY
All bikes must be registered within 14 days of purchase either online or by post using the form that is
supplied with the cycle or on the Dawes website. Failure to do this will result in the warranty being void.
For 5 years
All rigid steel frames and forks
All rigid Titanium frames and forks
For 3 years
All rigid alloy frames and forks
For 1 year
All suspension frames
All paintwork and decals
All carbon fibre frames and forks
All original parts, suspension forks and rear suspension units unless these parts are covered in service by a
UK distributor. (See below)
Non-Dawes branded components
All non-branded Dawes components such as Rockshox, Shimano, Avid and SR Suntour are all covered by
the original manufacturer’s warranty.
Whenever a fault occurs to a non-Dawes branded product you should contact the UK distributor for that
brand to arrange a replacement or repair.
This warranty does not cover
Normal wear and tear
Improper assembly
Improper follow up maintenance
Installation of parts or accessories not originally intended for, or compatible with, the bicycle as sold.
Damage or failure due to accident, misuse, excessive load, abuse or neglect
Labour and transportation charges for part replacement or changeover
This warranty is applicable from the date of purchase for the original owner only, who must produce proof of
purchase and register their cycle in order to validate any claim. Claims must be submitted through your
original retailer, unless the original retailer is no longer trading or no longer a Dawes dealer. No bike is
indestructible and no claims will be accepted for damage due to improper use, competition use, stunt riding,
ramp jumping, leaping or similar activities. Our bikes conform to BS 6102/1: 1992 and BS EN 14766:2005
Mountain bicycles, BS EN 14764: City and trekking bicycles, BS EN 14781: Racing bicycles and EN14765:
Bicycles for young Children (size 435mm-635mm, seat height to ground).