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Defy DAW371 - User Manual

Defy DAW371
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DAW371
DAW372
Washing Machine
Users Manual
The manufacturer strives for continuous improvement. For this reason, the text and
illustrations in this manual are subject to change without notice.
Record in the space below the listed information for future reference. The serial number is
on the serial label located on the inside of the door of the washing machine.
SERIAL NUMBER..
DATE OF PURCHASE...
PURCHASED FROM..
.

Table of Contents

Questions and Answers

  • C
    Christopher BrennanJul 31, 2025
    Why is my Defy Washer vibrating or making noise?
    • W
      wmorrowJul 31, 2025
      If the Defy Washer vibrates or makes noise, several factors could be at play. First, ensure the machine is level by adjusting its feet. A hard substance in the pump filter could also be the culprit, so clean the pump filter. Verify that the transportation safety bolts have been removed. The laundry quantity might be too little, so add more laundry. Conversely, the machine could be overloaded, in which case you should remove some items or redistribute the load evenly. Lastly, check that the machine isn't resting on any rigid obstructions.
  • N
    Nicole SummersAug 5, 2025
    What to do if foam is overflowing from the detergent drawer of my Defy Washer?
    • A
      Adrian PetersonAug 5, 2025
      If foam is overflowing from the detergent drawer of your Defy Washer, it's likely that too much detergent was used. To resolve this, mix 1 tablespoon of softener with 1/2 liter of water and pour the mixture into the main wash compartment of the detergent drawer.
  • J
    jessica46Aug 10, 2025
    What to do if laundry remains wet at the end of the programme in my Defy Washer?
    • J
      Joel WhiteAug 10, 2025
      If your laundry remains wet at the end of the programme in your Defy Washer, it might be due to excessive foam, which activates the automatic foam absorption system because too much detergent was used. To fix this, use the recommended amount of detergent and rearrange the laundry before re-spinning.
  • P
    Patrick RamosAug 15, 2025
    What to do if my Defy Washer stopped shortly after the programme started?
    • C
      Cheyenne BruceAug 15, 2025
      If your Defy Washer stopped shortly after the programme started, it might have temporarily stopped due to low voltage. The machine will resume running when the voltage returns to normal.
  • R
    richardcoxAug 20, 2025
    Why does the programme time not countdown on my Defy DAW371?
    • E
      ecarrAug 20, 2025
      If the programme time on your Defy Washer isn't counting down, it could be for a few reasons. The timer may pause during water intake; the machine waits until there's enough water to ensure a good wash. The timer may also stop during the heating step until the selected temperature is reached. Finally, the timer might halt during the spinning step, which requires you to rearrange the laundry and re-spin it.
  • S
    steven62Aug 26, 2025
    What to do if not all the detergent has been dissolved in the programme of my Defy DAW371 Washer?
    • R
      Ricky ConwayAug 26, 2025
      If not all the detergent has been dissolved in the programme of your Defy Washer, use a lesser dosage of detergent if the ECO Wash 20 or Quick Wash programmes are used frequently.

Summary

Introduction and Symbols

Explanation of Symbols

Provides explanations for symbols used in the manual, including important information and warnings.

Safety Instructions

General Safety Precautions

Covers general safety guidelines for operating and maintaining the washing machine.

Intended Use and Child Safety

Details the intended domestic use and safety measures to protect children from washing machine hazards.

Disposal and Packaging Information

Guidelines for responsible disposal of packaging materials and the washing machine itself.

Installation Guide

Location and Reinforcement

Specifies ideal placement and requirements for installation, including removing packaging reinforcement.

Removing Transportation Locks

Step-by-step instructions to remove transportation safety bolts before operating the machine.

Installation Connections

Connecting Water Supply

Detailed instructions for connecting the hot and cold water supply hoses to the machine.

Connecting to Drain and Feet Adjustment

Guidelines for drain hose connection and adjusting machine feet for stability and level operation.

Electrical and Transportation

Electrical Connection Requirements

Safety guidelines and requirements for connecting the washing machine to the power supply.

Product Transportation

Instructions for safely transporting the washing machine, including securing safety bolts.

Laundry Preparation Basics

Sorting and Preparing Laundry

Guidance on sorting laundry by type, colour, and soiling, and preparing items for washing.

Preparation and Initial Use

Energy Saving Tips

Recommendations for saving energy and water during washing cycles.

Initial Use and Load Capacity

Steps for initial use, including drum cleaning, and understanding maximum load capacity.

Loading the Laundry

Instructions on how to properly load laundry items into the washing machine drum.

Detergent and Softener Guide

Detergent, Softener, and Cleaning Agents

Guidelines on adding detergents, softeners, and other cleaning agents before starting a wash.

Choosing and Adjusting Detergent

Advice on selecting the right detergent and using the correct amount for optimal results.

Specific Detergent Types

Instructions for using softeners, liquid detergents, and gel/tablet detergents.

Special Washing Agents

Using Starch and Bleaches

Guidelines for using starch, fabric dye, and bleaching agents safely with washing programmes.

Using Limescale Remover

Information on using limescale removers specifically designed for washing machines.

Efficient Washing Techniques

Tips for Efficient Washing

Practical advice and recommendations for optimizing washing efficiency and results.

Operating the Washing Machine

Control Panel Overview

Description and identification of all buttons and indicators on the washing machine's control panel.

Understanding the Display

Display Symbols Explained

Explanation of all symbols and indicators shown on the washing machine's display screen.

Wash Programme Basics

Preparing and Selecting Programmes

Steps to prepare the machine and guidance on selecting the appropriate wash programme.

Main Programmes Explained

Detailed description of the primary wash programmes for different fabric types.

Advanced Wash Programmes

Additional Programmes Overview

Details on various additional programmes like Cotton Eco, Child Care, Hand Wash, and Quick Wash.

Programme Customisation

Special Programme Options

Specific programmes for rinsing, spinning, and draining laundry separately.

Temperature and Spin Speed Selection

How to adjust and select water temperature and spin speed for wash cycles.

Programme Reference

Programme and Consumption Table

A comprehensive table detailing programmes, temperatures, load capacities, consumption, and auxiliary functions.

Auxiliary Function Selection

Using Auxiliary Functions

Guide to selecting and using auxiliary functions like Prewash, Quick Wash, Rinse Plus, Anti-Creasing, Rinse Hold, and Pet hair.

Programme Execution Control

Delayed Start Function

How to set and manage delayed start times for programmes, including modifications and cancellations.

Starting, Progress, and Door Lock

Instructions for starting programmes, understanding progress indicators, and the door lock system.

Managing Running Programmes

Changing Settings During Operation

How to modify settings like speed, temperature, and auxiliary functions after a programme has started.

Child Lock Functionality

Instructions for activating and deactivating the child lock to prevent unintended programme changes.

Programme Control

Cancelling Programmes and Rinse Hold

How to cancel programmes, manage Rinse Hold mode, and drain water.

End of Programme Indication

Information displayed and settings retained when a wash programme completes.

Detergent Drawer Cleaning

Cleaning the Detergent Drawer

Step-by-step guide for cleaning the detergent drawer and siphon to prevent residue buildup.

Component Cleaning Procedures

Cleaning Drum and Door

How to clean the drum and loading door to prevent odours and maintain washing quality.

Cleaning Body and Control Panel

Instructions for cleaning the exterior body and control panel with appropriate materials.

Cleaning Water Intake Filters

Guide on cleaning the filters at the water intake valves and hoses to prevent foreign substances.

Pump Filter and Water Draining

Draining Water and Cleaning Pump Filter

Procedure for draining water and cleaning the pump filter to prevent clogs and ensure pump longevity.

Technical Specifications

Model Specifications

Detailed technical data for DAW 371 and DAW 372 models, including capacity, dimensions, and power.

Troubleshooting Guide

Programme Start Issues

Solutions for issues where the washing machine programme fails to start or cannot be selected.

Machine Vibrations and Noise

Troubleshooting steps for excessive vibration or noise during operation.

Residual Water and Other Issues

Explanation for residual water and notes on schematic figures not matching the exact machine.

Advanced Troubleshooting

Machine Stops and Timer Issues

Addresses machine stoppage after starting and reasons for programme timer not counting down.

Foam Overflow and Wet Laundry

Solutions for foam overflowing the detergent drawer and laundry remaining wet at the end of cycles.

Detergent Dissolution Problems

Advice on detergent not dissolving properly, especially with specific programmes like Eco Wash 20.

Owners Responsibilities

Pre-Service Checks

A checklist of basic checks to perform before calling a service technician or dealer.

Service and Support

Defy Service Centre Locations

Contact information and locations for Defy service centres across various regions in South Africa.

Warranty Information

Warranty Terms and Conditions

Details the terms and conditions of the two-year warranty for Defy appliances, including exclusions.

Defy DAW371 Specifications

General IconGeneral
BrandDefy
ModelDAW371
CategoryWasher
LanguageEnglish

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