Defy DAW372 - User Manual

Questions and Answers

T
Theresa ReillyAug 6, 2025
Why is my Defy DAW372 Washer vibrating or making noise?
- R
  Ryan PriceAug 6, 2025
  If the Defy Washer vibrates or makes noise, several factors could be at play. First, ensure the machine is level by adjusting its feet. A hard substance in the pump filter could also be the culprit, so clean the pump filter. Verify that the transportation safety bolts have been removed. The laundry quantity might be too little, so add more laundry. Conversely, the machine could be overloaded, in which case you should remove some items or redistribute the load evenly. Lastly, check that the machine isn't resting on any rigid obstructions.
D
Dawn MeltonAug 11, 2025
What to do if foam is overflowing from the detergent drawer of my Defy DAW372?
- B
  Brandon WhiteAug 11, 2025
  If foam is overflowing from the detergent drawer of your Defy Washer, it's likely that too much detergent was used. To resolve this, mix 1 tablespoon of softener with 1/2 liter of water and pour the mixture into the main wash compartment of the detergent drawer.
J
Jeffrey BryantAug 16, 2025
What to do if laundry remains wet at the end of the programme in my Defy DAW372?
- W
  Wendy EstradaAug 16, 2025
  If your laundry remains wet at the end of the programme in your Defy Washer, it might be due to excessive foam, which activates the automatic foam absorption system because too much detergent was used. To fix this, use the recommended amount of detergent and rearrange the laundry before re-spinning.
M
Mandy FlowersAug 21, 2025
What to do if my Defy Washer stopped shortly after the programme started?
- T
  Tim FigueroaAug 21, 2025
  If your Defy Washer stopped shortly after the programme started, it might have temporarily stopped due to low voltage. The machine will resume running when the voltage returns to normal.
C
Chelsea AllenAug 27, 2025
Why does the programme time not countdown on my Defy Washer?
- M
  Megan CarlsonAug 27, 2025
  If the programme time on your Defy Washer isn't counting down, it could be for a few reasons. The timer may pause during water intake; the machine waits until there's enough water to ensure a good wash. The timer may also stop during the heating step until the selected temperature is reached. Finally, the timer might halt during the spinning step, which requires you to rearrange the laundry and re-spin it.
S
scotthuffAug 31, 2025
What to do if not all the detergent has been dissolved in the programme of my Defy Washer?
- C
  Cindy SanchezAug 31, 2025
  If not all the detergent has been dissolved in the programme of your Defy Washer, use a lesser dosage of detergent if the ECO Wash 20 or Quick Wash programmes are used frequently.

Summary

Introduction

Explanation of Symbols

Explains the meaning of various symbols used in the manual.

Important Safety Instructions

General Safety

Provides essential safety guidelines for operating the washing machine.

Intended Use

Specifies the correct domestic usage and purpose of the washing machine.

Childrens Safety

Details safety measures to protect children from potential hazards.

Package Information

Instructions for responsible disposal of packaging materials.

Disposing of the Washing Machine

Guidance on how to safely dispose of the washing machine at its end of life.

Installation

Installation Site and Utility Preparation

Customer responsibility for site preparation and utility readiness.

Professional Installation and Electrical Connection

Emphasizes that installation must be done by an authorized agent.

Optimal Installation Location Requirements

Specifies requirements for the machine's placement and environment.

Removing Packaging and Reinforcement

Instructions for removing protective elements before installation.

Removing Transportation Safety Bolts

Steps to remove safety bolts used during transport.

Connecting Water Inlet Hoses

Details on connecting hot and cold water hoses correctly.

Connecting the Drain Hose

Instructions for correctly connecting the drain hose.

Leveling the Machine with Feet Adjustment

Guidance on leveling the machine for optimal operation.

Safe Electrical Connection

Requirements for proper and safe electrical connection.

Transportation of the Product

Washing Machine Transportation Steps

Procedures to follow when moving the washing machine.

Preparation

Laundry Sorting Guidelines

Guidelines for sorting laundry by fabric type, color, and soiling.

Pre-Wash Laundry Preparation

Pre-wash preparation steps for laundry items.

Tips for Energy and Water Saving

Tips and methods for efficient energy and water usage.

Initial Machine Use Instructions

Steps to follow before using the machine for the first time.

Understanding Load Capacity

Information on optimal laundry load for best performance.

Proper Laundry Loading

Instructions on how to properly load laundry into the machine.

Using Detergents, Softeners, and Cleaners

Guidance on using detergents, softeners, and other agents.

Selecting the Correct Detergent Type

Advice on selecting the right detergent for different fabrics.

Determining Correct Detergent Amount

How to determine the correct amount of detergent for washing.

Fabric Softener Usage Guidelines

Instructions for using fabric softeners correctly.

Liquid Detergent Usage Instructions

Specific instructions for using liquid detergents.

Starch and Fabric Dye Usage

How to use starch and fabric dyes in the washing machine.

Bleach Usage and Safety

Guidelines for using bleaching agents safely and effectively.

Limescale Remover Application

Recommendations for using limescale removers.

Tips for Efficient Washing

General advice for optimizing washing performance and results.

Operating the Product

Washing Machine Control Panel Explained

Overview and identification of controls on the washing machine panel.

Understanding Display Symbols

Explanation of the various symbols displayed on the machine.

Preparing the Machine for First Wash

Steps to prepare the machine before starting a wash cycle.

Selecting the Right Wash Programme

Guidance on choosing the appropriate wash programme.

Main Wash Programmes

Details on standard wash programmes like Cotton, Synthetics, Wool.

Details on Special Programmes

Information on special programmes like Eco Wash, Child Care, Quick Wash.

Specific Programme Applications

Describes programmes for specific needs like Rinse and Spin+Drain.

Adjusting Wash Temperature

How to adjust and select the wash temperature.

Selecting Spin Speed

Instructions for choosing the appropriate spin speed.

Wash Programme and Consumption Data

A table detailing wash programmes, their settings, and consumption.

Using Auxiliary Wash Functions

How to select and use additional functions like Prewash, Quick Wash.

Interpreting Programme Time Display

Information on the display showing remaining programme time.

Using the Delayed Start Feature

How to set a delay for the start of a wash programme.

Modifying Delayed Start Time

Instructions for modifying a set delayed start time.

Cancelling Delayed Start Countdown

Steps to cancel a delayed start and begin the programme immediately.

Initiating a Wash Programme

How to initiate a wash programme.

Understanding Programme Progress Symbols

Understanding the symbols that indicate programme progress.

Washing Machine Door Lock Explanation

Explanation of the door locking mechanism.

Adjusting Settings Mid-Cycle

How to pause, change settings, or add/remove laundry during a cycle.

Activating and Deactivating Child Lock

Instructions for activating and deactivating the child lock feature.

How to Cancel a Wash Programme

How to stop and cancel a running wash programme.

Rinse Hold Mode Functionality

Explanation of the Rinse Hold function and how to proceed.

End of Programme Display

What happens and is displayed when the wash programme finishes.

Maintenance and Cleaning

Detergent Drawer Cleaning Procedure

Steps for cleaning the detergent drawer and siphon.

Drum and Door Seal Cleaning

How to clean the door seal and drum to prevent odors.

Machine Exterior and Panel Cleaning

Instructions for cleaning the exterior of the machine.

Cleaning Water Inlet Filters

How to clean the filters on the water intake valves and hoses.

Draining Water and Cleaning Pump Filter

Steps for draining water and cleaning the pump filter.

Technical Specifications

Technical Specifications by Model

Lists the technical specifications for DAW 371 and DAW 372 models.

Troubleshooting

Troubleshooting Programme Start Issues

Troubleshooting steps for issues with starting or selecting programmes.

Troubleshooting Residual Water

Explains residual water and its implications.

Troubleshooting Vibration and Noise Problems

Solutions for common vibration and noise problems.

Troubleshooting Unexpected Programme Stops

Troubleshooting steps for unexpected program interruptions.

Troubleshooting Timer Issues

Explains why the programme timer may not count down.

Troubleshooting Foam Overflow

Causes and solutions for excessive foam.

Troubleshooting Wet Laundry Results

Troubleshooting for laundry that is still wet after the cycle.

Troubleshooting Undissolved Detergent

Advice for situations where detergent is not fully dissolved.

Owners Responsibility

Owners Responsibilities for Faults

Outlines responsibilities for damage not covered by warranty.

Pre-Service Call Checklist

Checklist of things to verify before contacting service.

Service Centres

Defy Service Centre Directory

Lists service centre locations and contact details across South Africa.

Warranty

Appliance Warranty Terms

Details the two-year warranty coverage and exclusions.

Conditions That Void Warranty

Conditions that may void the appliance warranty.

Warranty Proof of Purchase Requirements

Importance of retaining the certificate and invoice for warranty claims.