What to do if my Dejero EnGo transmitter has no network coverage?
If your Dejero EnGo transmitter shows no network coverage, try moving to a location with better network reception. The device is designed to automatically detect available networks.
How to fix Dejero EnGo modem error: “One or more modems have malfunctioned?
To fix the modem error on your Dejero EnGo, follow these steps to reinitialize the modems: 1. Turn off the EnGo. 2. Disconnect the power source. 3. Wait 30 seconds, then reconnect the power source and restart the device. If the problem persists, contact Dejero Support.
What to do if my Dejero EnGo transmitter preview screen is black?
If the preview screen on your Dejero EnGo transmitter is black, it could be due to the source not being connected. Ensure that the cable from the video source is securely connected to the correct input port on the EnGo.
What to do if my Dejero EnGo transmitter has no display on the Preview screen?
If there is no display on the Preview screen of your Dejero EnGo transmitter, consider the following: * Ensure all cables are correctly connected. * Verify that your video source is on and sending video. * If necessary, select the specific video input type (HDMI or SDI), input resolution, and input frame rate for your camera. * Verify that the supplied video is in a compatible format.
Why my Dejero EnGo transmitter does not turn on?
If your Dejero EnGo transmitter does not turn on, ensure the battery is charged. Connect the EnGo to a power outlet or attach a charged auxiliary battery. If it still fails to power on, contact Dejero Support.
What to do if my Dejero EnGo transmitter is inactive?
If your Dejero EnGo transmitter is inactive, contact your system administrator to activate it.
What to do if my Dejero EnGo transmitter is disabled?
If your Dejero EnGo transmitter is disabled, contact Dejero Support. You will need to restart the EnGo after it is re-enabled.
Why my Dejero EnGo transmitter does not turn on when using DC power?
If your Dejero EnGo transmitter does not turn on when using DC power, check that all cable connections are secure and that the power connector is locked firmly into place. Also, verify that the power indicator light on the power adapter is on, indicating that power is being supplied. If the EnGo still does not turn on, contact Dejero Support.
What to do if my Dejero EnGo transmitter needs to be assigned to a receiver output?
If your Dejero EnGo transmitter needs to be assigned to a receiver output, contact your system administrator to assign one. Once assigned, the output destination for the EnGo will appear on the Preview screen.
Why there is picture, but no sound from my Dejero EnGo transmitter?
If you are getting a picture but no sound from your Dejero EnGo transmitter, the sound settings might be set on your camera. Consult the camera manufacturer’s instructions to troubleshoot sound settings.
Details FCC, Industry Canada, and RF exposure compliance statements for the device.
Covers health impacts, medical devices, electrical safety, and battery handling.
Details methods for charging the EnGo using a power outlet or auxiliary battery.
Covers powering on the device and its primary operational modes like Live, Record, File Transfer.
Details how to connect cameras, audio devices, Ethernet, and IFB to the EnGo.
Explains the main buttons like Go Live and Record, and menu access on the preview screen.
Covers setting camera input types and managing SIM modules for cellular access.
Details how to set and understand different latency modes (Fixed, Adaptive, Up To).
How to initiate, switch to CellSat, and stop live video broadcasts.
Covers recording clips in Live/Record mode and setting clip quality and file formats.
Procedures for transferring clips, viewing information, changing prefixes, and deleting clips.
Instructions for recording clips, stopping recording, and transmitting live while recording.
Provides steps to resolve issues where no video is displayed on the preview screen.
Lists common power and startup problems and their possible solutions, including error messages.
Lists and explains error messages related to network, Wi-Fi, Ethernet, and CellSat connections.
Covers errors related to device licensing, battery, output usage, transmission capacity, and receiver compatibility.
General| Video Input | HDMI, SDI |
|---|---|
| Network Connectivity | Ethernet, Wi-Fi |
| Battery Life | Up to 4 hours |
| Encoding | H.264, H.265 |
| Video Output | HDMI |
| Audio Input | XLR, 3.5mm |
| Streaming Protocols | SRT |
| Cellular Connectivity | 4G LTE |
| Power | 12V DC |
| Supported Resolutions | Up to 1080p |
| Storage Temperature | -20°C to 60°C |
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