5
•
Gain insight and control - optimize enterprise devices with on-demand ProSupport Plus reporting in TechDirect and get
predictive issue detection before the problem starts
SupportAssist is included with all support plans but features vary based on service level agreement.
Figure 11. SupportAssist model
Get started at Dell.com/SupportAssist
TechDirect
Boost your IT team's productivity when supporting Dell EMC systems. With over 1.4 million self-dispatches processed each year,
TechDirect has proven its
effectiveness
as a support tool. You can:
•
Self-dispatch replacement parts
•
Request technical support
•
Integrate APIs into your help desk
Or, access all your Dell EMC
certification
and authorization needs. Train your
staff
on Dell EMC products as TechDirect allows you to:
•
Download study guides
•
Schedule
certification
and authorization exams
•
View transcripts of completed courses and exams
Register at TechDirect.com
Additional professional services
Dell Education Services
Dell Education Services
offers
the PowerEdge server training courses designed to help you achieve more with your hardware
investment. The curriculum is designed in conjunction with the server development team, as well as Dell’s technical support team, to
ensure that the training delivers the information and practical, hands-on skills you and your team need to
confidently
manage and
maintain your Dell server solution. To learn more or register for a class today, visit LearnDell.com/Server.
Dell Global Infrastructure Consulting Services
Dell Global Infrastructure Consulting Services use skilled solution architects, innovative tools, automated analysis and Dell’s
intellectual property to give you rapid insight into the root causes of unnecessary complexity. We seek better answers than traditional
service models, and our strategy is to help you quickly identify high-impact, short-duration projects that deliver return on investment
(ROI) and free up resources. The results are practical, action-oriented plans with
specific,
predictable, measurable outcomes. From
data center optimization to server virtualization to systems management, our consulting services can help you build a more
efficient
enterprise.
Dell managed services
Dell Managed Services are a modular set of lifecycle services designed to help you automate and centrally
configure,
deploy, and
manage your day-to-day data center operations. These services extend your existing on-premise IT infrastructure with
off-premise
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