144 Troubleshooting
Laptop Keyboard
1. Shut down the computer.
2. Restart the computer and test the keyboard.
3. If the keyboard is still not working:
a. Shut down the computer.
b. Disconnect all the external devices.
c. Test the keyboard.
4. If the keyboard works with all the external devices disconnected,
reconnect one device at a time to identify the device that is causing
the problem.
5. If a particular key is not working or is stuck, shut down the computer
and carefully clean the keyboard using a can of compressed air.
6. Disable any software that may change the way the keyboard responds.
7. If the keyboard is still not working, contact Dell.
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