31
Solving Problems
If a program is designed for an earlier
Microsoft
®
Windows
®
operating system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to non-Windows Vista/non-XP operating system
environments.
Windows Vista
Click 1. Start
→ Control Panel→
Programs→ Use an older program with this
version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.
Windows XP
Click 1. Start→ All Programs→ Accessories→
Program Compatibility Wizard.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.
If a solid blue screen appears — Turn the
computer off. If you are unable to get a response
by pressing a key on your keyboard or moving
your pointer or mouse, press and hold the power
button for at least 8 to 10 seconds until the
computer turns off. Then restart your computer.
If you have other software problems —
Back up your files immediately.•
Use a virus-scanning program to check the •
hard drive or CDs.
Save and close any open files or programs •
and shut down your computer through the
Start menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible –
with the operating system installed on
your computer.
Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.
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