Quick Reference Guide 41
Hard Drive Problems
RUN CHECK DISK —
Windows XP:
1
Click 
Start
 and click 
My Computer
. 
2
Right-click 
Local Disk C:
.
3
Click 
Properties
→ 
Tools
→
 
Check Now
.
4
Click 
Scan for and attempt recovery of bad sectors 
and click 
Start
.
Windows Vista: 
1
Click 
Start
 
 and click 
Computer
.
2
Right-click 
Local Disk C:
.
3
Click 
Properties
→ 
Tools
→
 
Check Now
.
The 
User Account Control
 window may appear. If you are an administrator on the 
computer, click 
Continue
; otherwise, contact your administrator to continue the 
desired action.
4
Follow the instructions on the screen.
E-Mail, Modem, and Internet Problems 
  CAUTION: Before you begin any of the procedures in this section, follow the 
safety instructions in the 
Product Information Guide
.
 
NOTE: Connect the modem to an analog telephone jack only. The modem does not 
operate while it is connected to a digital telephone network.
 
NOTE: Do not plug a telephone cable into the network adapter connector (see 
"Back Panel Connectors" in your User’s Guide).
C
HECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS — If you cannot 
open your e-mail attachments:
1
In Outlook Express, click 
Tools
→
 
Options
→
 
Security
.
2
Click 
Do not allow attachments 
to remove the checkmark, as needed.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE JACK
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem (the jack has 
either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector into 
the modem.