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Q5: What if microphone volume is too low or has no sound?
A5: If the microphone volume is too low, please adjust the distance
from the microphone. The optimal pickup distance of microphone
is between 1.97~2.62ft.
Check if one of the microphones in "Remote Microphone
Settings" and "Application Microphone Settings" is turned off, you
need to ensure that the remote control microphone and the
application microphone are both turned on.
Q6: What if the image is unclear?
A6: The camera's optimal focusing distance is between 0.49~3.94ft.
Please confirm that the shot target is within the optimal focusing
distance.
Please use an alcohol cleaning cloth to clean the camera lens and
gently wipe it to ensure that the lens surface is free of oil and dust.
If the image is still blurred after cleaning, please contact the official
email.
Q7: If there are obvious horizontal ripples on the screen?
A7: Generally, it is caused by the inconsistency between the frequency
of the ambient light and the firmware of the camera. If you meet
this problem, you can change the shooting environment, and try to
use it in an environment with sufficient natural light.
Q9: The image is mirrored after turning on the camera, what
should I do?
A9: Every application has a "Restore Mirror" function, which can be
modified in the "Settings" of the application.
Q8: The UI mute icon is opposite to the actual effect or the
screen is muted, but there is still sound output?
A8: When this problem occurs, you can plug and unplug the camera
interface directly, and then re-select the corresponding
microphone and camera interface to return to normal.
If the FAQ does not solve your problem, please contact us through the
official email account. Official email: support@depstech.com
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