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116192-01M 35
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
Heater produces a whistling
noise when burner is lit
Glass soots
Fireplace produces a clicking/
ticking noise just after burners
are lit or shut off
Remote does not function
Dark residue on logs or inside
of replace
REMEDY
1. Turn gas control knob to
LO position and let warm
up for a minute
2. Operate burner until air is
removed from line. Have
gas line checked by local
propane/LP or natural gas
company
3. Clean burner (see Clean-
ing and Maintenance,
page 31) or replace burner
orice
1. Inspect the opening at the
base of the burner by re-
moving log/grate assembly
to see that it is NOT packed
with any type of material
[see Installing Brick Liner
Models BL36DA(SA) and
BL36DHA(SA), page 26]
for log/grate removal
2. Check vent conguration
specications (see Venting
Installation, page 9)
1. This is normal. If noise is
excessive, contact quali-
ed service person
1. Replace 9-volt batteries
in receiver and hand-held
remote control
1. Clean out air holes at
burner inlets. Periodically
repeat as needed
2. Remove blockage or re-
place burner
3. Have vent system inspect-
ed, including termination
cap. Remove any restric-
tions or obstruction
4. Clear excess embers until
a minimum gap of 1/2"
remains under the grate
POSSIBLE CAUSE
1. Turning gas control knob to
HI position when burner is
cold
2. Air in gas line
3. Dirty or partially clogged
burner orice
1. Debris around burner air
mixer
2. Improper vent congura-
tion
1. Metal expanding while
heating or contracting
while cooling
1. Battery is not installed or
battery power is low
1. Air holes at burner inlet
blocked
2. B u r n e r f l a m e h o l e s
blocked
3. Improper venting or exces-
sive blockage
4. Excessive amounts of
embers and pan material
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