Diamond Multimedia VC500 User Manual

VC500 Trouble Shooting
It is highly recommended you refer to the user guide for all installation and configuration setting.
The manual can be found on your installation disk or in the driver installation download. Below
you will find common solutions to common problems:
Quick Links
Full Installation CD
http://www.dmmdownload.com/downloads/CURRENT/PVR/VC500W10PD_Complete_install.z
ip
Power Director User Guide
https://www.diamondmm.com/images/VC500/PowerDirector_UG_ENU.pdf
Driver Installation Problems
Problem: When I try to install the driver, I get an error message “Driver Installation Failed:
Could not find the device for this driver”
Solution: Before installing the driver, you must plug the VC500 device USB connection to
your PC, make sure the blue LED power light is lit, then proceed with the driver
installation
Problems with Ez Grabber Capture program.
Ez Grabber is a simple tool for capturing your analog video tapes to a digital file on your PC.
Problem: Ez Grabber capture software attempts to start but then just closes
Solution: Go to Windows Settings and the open up Privacy. Under App permissions click
on Camera. Make sure “Allow apps to access your camera” is turned on.
Problem: When I open Ez Grabber all I see is a black screen.
Solution: Go to Ez Grabber setting by clicking on the Gear Settings Icon and then click on
the “Video” tab. Video format should list NTSC_M, if it is blank, this means the
driver or the VC500 may not be installed or plugged in, please refer to the full
user guide located on the included installation disk.
If Video format is set for NTSC_M and you still have a black screen confirm you
have selected the right Input Source by clicking on the Gear Settings Icon and
confirm the video input source. If you are using the yellow cable for video then

Diamond Multimedia VC500 Specifications

General

Device Type	Video Capture Device
Interface Type	USB 2.0
Video Inputs	Composite, S-Video
Analog Video Standards	NTSC, PAL
Audio Inputs	Stereo RCA
Video Capture Resolution	720 x 480, 720 x 576
Operating System Compatibility	Windows XP, Vista, 7, 8, 10

Summary

Driver Installation Problems

Driver Installation Failed: Could not find the device

Plug in the VC500 device, ensure the blue LED is lit, then proceed with driver installation.

Ez Grabber Capture Program Issues

Ez Grabber Closes Immediately After Launch

Ensure 'Allow apps to access your camera' is enabled in Windows Privacy settings.

Ez Grabber Shows a Black Screen

Check Video tab for NTSC_M format; ensure driver/VC500 is plugged in.

Black Screen with NTSC_M Format

Verify the correct input source (Composite/S-Video) is selected and cables are connected.

Troubleshooting Persistent Black Screen

Close Power Director, replug USB, try different PC USB ports or another computer.

Blue Capture Screen Only

Confirm video source is on, connected, and correct input source is selected.

Ez Grabber Shows a White Screen

Update graphics adapter drivers or use Power Director 12 instead.

Recording Not Saving Entire Duration

Disable screen/power saving, save to local drive with sufficient space (over 5GB).

Power Director 12.0 Issues

Lost Activation Key or Key Not Working

Contact support with your product serial number for assistance.

Capture from TV Signal Option Grayed Out

Ensure VC500 is plugged in, drivers installed, and camera access is allowed.

DVD Burning Process Stops or Crashes

Download the Power Director 12 update from the provided link.

No Audio Playback in Windows Media Player

Download VLC player to resolve missing audio codec issues.