Minimize
Full screen ： Window and video
desktop switch
About：Show version and copyright.
Exit EZ Grabber 2
Technical Support
Diamond Technical Support staff is here to help resolve any issues that you may be experiencing.
Prior to contacting technical support please make sure you have the following information available.
1. Model #: (Printed on the bar code, located on the box)
2. Installation CD Version: (printed on the CD label)
3. The version of Windows that your system is running.
4. The manufacturer and model # of your computer.
5. CPU type and speed (example: Intel Pentium4 2.4GHZ)
6. A complete description of the problem that you have been experiencing, including any steps that
you have taken to try to resolve the issue.
Technical Support Options
www.solidsignal.com -- info@solidsignal.com
SHIPPING
Starting June 1st 2009 Diamond Multimedia will pay for shipping cost from Diamond back to US and Canadian customers provided the product
is indeed under warranty and there is no damage caused by improper installation or modification of the merchandise. Customers located outside of
the United States and Canada or using military addresses (APO,etc) will be required to pay for return shipping. Average shipping times range from 5
to 10 days, depending on actual shipment destination. Shipments made outside the US may take longer to deliver. Diamond Multimedia reserves the
right to claim for shipping fees along with service charges for any product that is returned incomplete or not under warranty. Return Authorization
( RMA ) is required for all warranty return products.
ONE YEAR LIMITED WARRANTY
The warranty described below is extended only to the original buyer and is not transferable. Diamond warrants to the original purchaser of
the hardware product, that the product is free from defects in materials or workmanship under normal use and service for a period of one (1) year
from the date of purchase. All cables and accessories provided with a Diamond product are warranted to be free from defects in materials or
workmanship under normal use and service for a period of for (90) ninety days from date of purchase. Diamond’s sole obligation under this
warranty shall be, at Diamond’s option, to: (I) repair the defective product or parts; (II) deliver to customer an equivalent product or part to replace
the defective product. When a product or part is replaced or exchanged, that item becomes the customer’s property and the replaced or exchanged
item becomes Diamond’s property. When a refund or replacement product is given, the defective product becomes Diamond’s property.
Replacement parts or products may be new or include serviceable used parts with at least the same functional equivalence to the original product.
If, at the time of repair, a product is "out of warranty" or within the last ninety (90) days of the warranty period, Diamond warrants any repair for ninety
(90) days. All software provided is subject to the terms of the associated software end-user license agreement.
WARRANTY EXCLUSIONS AND LIMITATIONS TO BE ELIGIBLE FOR THIS WARRANTY, YOU NEED TO PROVIDE THE ORIGINAL
SALES RECEIPT SHOWING THE DATE OF PURCHASE OF THE PRODUCT. DIAMOND MAY REQUEST THE ORIGINAL SALES RECEIPT OR
A COPY AS PROOF OF THE DATE OF PURCHASE.
Diamond does not warrant third party products which Diamond distributes "AS IS" unless otherwise specified. Third party products may be
warranted by the third party. Diamond makes no warranty or representation that: (I) the operation of the product will be uninterrupted or error free;
(II)
defects in the product will be corrected; or (III) that the product will meet Customer’s requirements or work in combination with any hardware or
software provided by third parties.
TO THE FULLEST EXTENT ALLOWED BY LAW, THE WARRANTIES, REMEDIES AND LIMITATIONS CONTAINED HEREIN ARE EXCLUSIVE AND
ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY, FITNESS
To Next Page
Loading...
