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DIEBOLD NIXDORF P1200 - User Manual

DIEBOLD NIXDORF P1200
71 pages
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P1200 Standard POS Printer
Thermal Printer
User Manual
01750352498B

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Questions and Answers

  • J
    jessica16Aug 12, 2025
    How to remove jammed paper from DIEBOLD NIXDORF P1200?
    • W
      William EspinozaAug 13, 2025
      To remove jammed paper from your DIEBOLD NIXDORF Printer: Open the printer cover, then carefully remove the jammed paper. Avoid using any sharp tools or implements, as these can damage the printer. Once the paper is removed, close the printer top cover; the printer will then be ready for use.
  • C
    Craig BridgesAug 16, 2025
    Why DIEBOLD NIXDORF P1200 Printer has power supply failure?
    • A
      Andrew EvansAug 16, 2025
      A power supply failure in your DIEBOLD NIXDORF Printer can occur due to several reasons: 1. The power adapter DC cable is not connected to the printer. Solution: Connect the specified power adapter DC cable to the printer. 2. The AC power cord is not connected to the power adapter and wall outlet. Solution: Connect the AC power cord to the power adapter and wall outlet. 3. The wall outlet has a problem. Solution: If it is not a power failure, check if the power is supplied to the AC outlet with another electric appliance. If not, contact your nearest power company.
  • A
    Anne MarshallAug 20, 2025
    What to do if paper is not fed or is fed irregularly in DIEBOLD NIXDORF P1200 Printer?
    • K
      Kimberly VanceAug 20, 2025
      If your DIEBOLD NIXDORF Printer is not feeding paper correctly, it might be due to these reasons: 1. The paper roll is not loaded properly. Solution: Load the paper roll properly. 2. The top or front covers are not closed properly. Solution: Ensure that you properly close the top cover and front cover. 3. The paper is jammed. Solution: Remove any jammed paper from the paper path and set the paper properly.
  • D
    david45Aug 23, 2025
    How to fix cutter failure or jam in DIEBOLD NIXDORF P1200?
    • A
      Amanda ShannonAug 25, 2025
      To fix a cutter failure or jam in your DIEBOLD NIXDORF Printer, open the printer's front cover by gently pulling on both sides to fully open it. Remove any jammed paper and the paper roll from the printer. Avoid using sharp tools that could damage the printer. Close the printer top cover first, and then close the printer front cover. This will reset the cutter to its original position. Then, reload the paper roll, and the printer should be ready for use again.
  • A
    Amber AdamsAug 27, 2025
    Why cash drawer fails to open on DIEBOLD NIXDORF P1200 Printer?
    • K
      Kelli JacksonAug 27, 2025
      If the cash drawer is not opening on your DIEBOLD NIXDORF Printer, check these possible causes: 1. The cash drawer cable is not connected properly. Solution: Connect the cable properly. 2. An incorrect cable is being used. Solution: Use the cable which meets the specification. 3. The cash drawer open function is not enabled in the POS terminal. Solution: Make sure the function is enabled in the POS terminal.
  • M
    Mary HaysAug 31, 2025
    Why is the print blurred or uneven on my DIEBOLD NIXDORF Printer?
    • J
      Joyce HallAug 31, 2025
      Blurred or uneven printing on your DIEBOLD NIXDORF Printer can be caused by: 1. A foreign object attached to the print head. Solution: Clean the print head with a cotton swab or soft cloth slightly moistened with ethyl alcohol. 2. Using a non-recommended type of media. Solution: Contact the Diebold Nixdorf’s dealer for the recommended paper. 3. A faulty print head. Solution: Contact Diebold Nixdorf’s dealer for service.
  • A
    Allison SmithSep 4, 2025
    What causes void printing on DIEBOLD NIXDORF Printer?
    • M
      megan94Sep 4, 2025
      Void printing on your DIEBOLD NIXDORF Printer can occur if: 1. The wrong type of media is inserted. Solution: Use the specified media. 2. The paper roll is inserted wrongly. Solution: Insert the paper roll correctly.
  • B
    bwalkerSep 8, 2025
    What to do if DIEBOLD NIXDORF Printer is not printing when print job is sent from POS terminal?
    • S
      Sandra WagnerSep 8, 2025
      If your DIEBOLD NIXDORF Printer isn't printing when a job is sent from the POS terminal, it might be because the interface cable is not connected properly. In this case, connect the interface cable properly.

Summary

MANUFACTURERS DECLARATION AND APPROVAL

FCC-Class A Declaration

Details compliance with FCC rules for Class A digital devices, including interference regulations.

EU Directives Compliance

Covers compliance with EEC directives for EMC, Low Voltage, and RoHS, including CE marking.

SUPPLIERS DECLARATION OF CONFORMITY

FCC Compliance Statement

States device compliance with Part 15 of FCC Rules, subject to interference conditions.

SAFETY SUMMARY

Symbols, Warnings, and Cautions

Explains warning symbols and general cautions for safe handling and operation of the printer.

Prohibited Actions and Precautions

Details actions to avoid, proper grounding, and general precautions for safe operation and maintenance.

Environmental and Usage Precautions

Provides guidelines on environmental conditions, cleaning, paper handling, and safe usage practices.

IMPORTANT INFORMATION TO THE USER

Power Supply and Cable Specifications

Details requirements for power adapters, interface cables, and power cords for compliance and safety.

Power Cord Requirements

Specifies power cord types for USA/Canada and Europe for safe operation and regulatory compliance.

UNPACKING AND CONTENTS

Unpacking Procedure

Provides step-by-step instructions for opening the carton, removing the printer, and checking contents.

Packaging for Transportation

Advises keeping original packaging for future printer transportation and storage.

PRODUCT OVERVIEW

Introduction and Features

Introduces the thermal printer, its architecture, and key features like paper handling and cutting.

Model Description and Accessories

Details the printer's model naming convention and lists standard accessories included in the shipping carton.

SPECIFICATIONS

General Printer Specifications

Details resolution, interface, emulation, character sets, printing speed, barcodes, and fonts.

Environmental and Performance Specs

Outlines environmental operating conditions, internal buffers, thermal head performance, and reliability metrics.

Options and Paper Roll Details

Describes optional interfaces, reliability figures, available options, and detailed paper roll specifications.

APPEARANCE AND CONNECTORS

Printer Views and Controls

Illustrates front/rear views, detailing controls like LED indicators and the Feed Button.

Power Button and Connectors Overview

Explains the power button function and provides an overview of the printer's interface and input/output connectors.

Interface and Power Connector Specs

Details pin assignments and specifications for RS232, Ethernet, Power USB, USB, and Power Cable connectors.

Cash Drawer Connector

Describes the 6-pin RJ12 connector for cash drawers, including pin assignments.

SET UP PROCEDURE

Operational Requirements

Outlines necessary communication interfaces (Serial, Ethernet, USB) and power supply requirements for printer operation.

Printer Setup and Power Off

Provides step-by-step instructions for physically setting up the printer and safely turning it off.

INSTALLATION PROCEDURE

Connecting Cables and Options

Guides on connecting power, USB, optional interface cards, Y-cable, and cash drawer cables.

Choosing Installation Location

Provides guidance on selecting a suitable location, including table-top and wall-mounted orientations.

Loading the Paper Roll

Details the procedure for loading a paper roll, including warnings about hot print heads and cutters.

DIAGNOSTICS

Offline Diagnostic Procedure

Explains how to access and navigate the printer's offline diagnostic menu for configuration and testing.

Diagnostic Menu Structure

Details the hierarchical structure of the service menu, outlining options for tests, configuration, and information retrieval.

GENERAL MAINTENANCE

Cleaning Printer Covers

Provides instructions for cleaning the printer's exterior covers with a cloth and mild detergent.

Cleaning the Thermal Print Head

Details the procedure for cleaning the thermal print head, emphasizing caution against damage.

TROUBLESHOOTING

Paper Jam and Cutter Issues

Guides on removing jammed paper and resetting the printer after a cutter jam, including LED indicators.

Common Problems and Solutions

Addresses common issues like power, printing, and cash drawer failures with causes, checks, and solutions.

LED Indication Table

Maps printer status, LED colors, and control patterns to actions and troubleshooting sections.

APPENDIX

Ethernet Interface Details

Briefly mentions Ethernet interface availability when the option card is connected.

Web Setting Page Configuration

Explains configuring printer settings via web interface (IP, TCP/UDP, SNMP).

DIEBOLD NIXDORF P1200 Specifications

General IconGeneral
BrandDIEBOLD NIXDORF
ModelP1200
CategoryPrinter
LanguageEnglish

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