Digitus DA-90388 - Page 4

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2. Troubleshooting Guide
In Front
This repair guide intends to help you identify and solve the minor problems
caused by unusual operation of the electric system of our sit-stand desk.
If the following guides can’t help solve the problems, please contact your
point of purchase for service and replace the accessories.
E01/E07 Troubleshooting
The system has experienced unusual
electrical problems. Disconnect the
power first, then wait for 30s (until
the display stays off) and reconnect
HOT Troubleshooting
System overheating. Allow your
desk to cool down and remain idle
for approximately 18 minutes.
Error
No.
Description
Solution
Error
No.
Description
Solution
E02
Column of height
difference
Reset the system
E16/
E26
Motor failure
Reset the system
E04
Digital controller
connection error
Check the
connection then
reconnect the power
E17
Desk run in wrong
direction
Replace the motor
cord (M1)
E05
Collision
avoidance system
Release the button
E18/
E28
Weight overload
Remove the items on
the desktop
E06
Electrical Problem
Replace the control
box
E21
No connection
Check the
connection (M2)
E08
Uneven desktop
Reset the system
E23
Motor wire broken
Check then replace
the motor cord (M2)
E11
No connection
Check the
connection (M1)
E24
Hall wire broken
Check then replace
the motor cord (M2)
E12/
E22
Abnormal
current
Replace the control
box
E25
Short circuit
Replace the motor
(M2)
E13
Motor wire
broken
Check then replace
the motor cord (M1)
E27
Desk run in wrong
direction
Replace the motor
cord (M2)
E14
Hall wire broken
Check then replace
the motor cord (M1)
E42
Memory function
failure
Replace the control
box
E15
Short circuit
Replace the motor
(M1)
E43
Sensor failure of
collision avoidance
system
Replace the control
box