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13.0 TROUBLESHOOTING
14.0 SPECIFICATIONS
PROBLEM POSSIBLE SOLUTIONS
App is disconnected 1. Check that the Wi-Fi network is
2.4GHz. If not, set it to 2.4GHz.
2. Ensure that the Wi-Fi icon is
flashing quickly.
3. Pair the product to the Wi-Fi
network again.
Wi-Fi icon is active
but the app is still on
Internet connection
page
An active Wi-Fi icon indicates that
the product is already connected
to the network. Proceed to create
a new account or login to existing
account.
No lighting appears Check if the lighting is set to Off
and reset to On.
No sound is heard Select the sound effects and click
the play button to playback the
sound effect.
Power supply Input voltage: AC100-240V
50/60Hz
Output voltage: DC5V/1A
Audio power 2.5W maximum
Supported operating
system
iOS 9.0 or Android 5.0 and above
Supported wireless
protocol
Wi-Fi IEEE 802.11 b/g/n 2.4Ghz
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