What to do if it goes wrong
• Check the ‘Contents’ page in this guide to make sure the part is
definitely included in your unit.
• If it is missing, we’re here to help. Simply call us on:
AUS: 1300 829 287
NZ: 0800 829 695
• The dust container may be incorrectly installed; remove the dust
container from the unit by pressing the dust container release button
and then re-attaching it to the unit, ensuring it is locked firmly back into
place.
• The filter may be clogged; refer to ‘Taking care of your machine’.
• The dust container may be blocked; refer to ‘Taking care of your
machine – Cleaning the shroud’.
SolutionProblem
CAUTION: To reduce the risk of personal injury, unplug the product before performing
maintenance/troubleshooting checks.
There is an
accessory missing.
Why won’t the vacuum
cleaner pick up?
Why is dust escaping
from the vacuum?
• The filter may be clogged; refer to ‘Cleaning the pre/post filter’.
• The dust container may be blocked; refer to ‘‘Taking care of your
machine – Cleaning the shroud’.
• The dust container may be incorrectly installed; remove the dust
container from the unit by pressing the dust container release button
and then re-attaching it to the unit, ensuring it is locked firmly back into
place.
What do I do if the unit/
an accessory becomes
damaged or broken?
Why won’t the accessories
pick up properly?
Why will the vacuum
cleaner not run?
• We’re here to help. Simply call us on:
AUS: 1300 829 287
NZ: 0800 829 695
• Hose blockages: remove the hose from the unit. Carefully remove any
blockages found and reconnect hose securely.
• Accessory blockages: remove accessory from handle/tube. Carefully
remove blockage and re-attach to the vacuum cleaner.
• It may not be plugged into the electrical outlet correctly; ensure that
the plug is pushed in securely.
• The electrical outlet may not be working properly; check the fuse
or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch off and unplug the
vacuum cleaner, and leave for one hour before switching the cleaner
back on. Check for blockages in the filters, hose, extension tubes or
accessories that could be causing motor to overheat.
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