5.4 Something is wrong with my platform!
1) Check all cables and motor connections, including any loose wires inside the control box.
2) Close and exit SimRacingStudio.
3) Download http://dofreality.com/SMC3Utils.zip
4) Unzip all contents into any local folder on your PC.
5) Open SMC3Utils.ini with notepad and set COMM_PORT= to the proper COM port number
from your Windows Device Manager (see 5.1) . Each control box should have a specific port
number. Test one box at a time.
6) Start/run SMC3Utils.exe. If you are getting an error message regarding the COM port
communication, you haven’t set the port number properly in the previous steps.
7) Power ON the platform
8) Set it to 'sine' click Motor 1 and Motor 2 and 3 send us (sales@dofreality.com) screen shots of
the SMC Util charts for each motor. It will also be helpful to include a short video clearly
demonstrating the problem.
5.5 I have troubles installing SRS (Antivirus detects it as a
threat)
SRS uses a variety of methods to read the telemetry from the game and some of those methods
will trigger antivirus software. SRS is completely safe, use your antivirus software to allow an
exception for SRS. This will typically solve the problem.
5.6 Simulator does not move in-game
Make sure the SRS application is open and running in the background. This connects
the simulator to your gaming software. If you have already confirmed this, click the
“Auto Install” button from within the SRS Game section. For some games, you will need
to the game settings following this guide: https://www.simracingstudio.com/download.
If you have completed all this, and your platform still doesn’t move, please Open a Ticket
by contacting sales@dofreality.com.
5.7 Simulator used to work in the game, but stopped
This can happen if the connection is lost to the computer or Windows Defender (or other
antivirus software) have deemed the software a threat. Windows Defender is notorious for this.
Please investigate with your antivirus software. Usually an SRS reinstall helps or you can add an
exception for SRS from within your antivirus software application.
5.8 The motors make small adjustments all the time
This is because the motors always have power flowing through them, and are always in a ready
state to be able to move the rig quickly without delay. The small movements of the motors will
typically disappear when there is weight on the rig or it is in use.
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