DOGNESS SMART CAM TREATER - User Manual

 SMART CAM TREATER FAQs
 How to CONNECT a Treater to a Smartphone:
o Download the Dogness app on your phone
o Create a login and password
o Make sure your treater is plugged in
o Open your Dogness app, login, select the plus (+) sign (top
right hand corner)
o Select Smart Cam Treater
o The green wifi light needs to be flashing green on the
Treater. If not, press and hold the “set” button on the
treater (below the camera, from the front) wait for a beep
sound and the light will begin to flash..
o Then press “Next” on your Dogness app.
o Enter your WiFi information. (2.4 ONLY. DOES NOT
SUPPORT 5.0 GHZ!!)
o Hold the QR code up to camera on treater, about 5 inches
away. Wait until you hear a different beep sound.
o If you do not hear a beep sound, adjust the height
positioning of your phone in front of the camera.
o Then, wait to connect. DO NOT EXIT APP WHILE
CONNECTING.
o Enjoy your Dogness smart pet product.
 If the treater is not connecting, what do I do?
o Make sure you have the latest version of the app
downloaded. Then, check and see if your WiFi is operating
on 2.4 GHz or 5.0 GHz. If you do not know, call your internet
providers customer service and they will tell you. Our
devices do not support 5.0. Restart your feeder by holding
down the button on the right side for 8 seconds. The green
light will start flashing. Login to your Dogness app, press the
plus sign, repeat the steps above.
o If that does not work, call us at 1-833-364-6377

Summary

Connecting Your Smart Cam Treater to a Smartphone

Download and Setup the Dogness App

Download the Dogness app and create a login and password.

Initiate Treater Pairing

Open the app, log in, select the plus sign, and choose Smart Cam Treater.

Wi-Fi Light and Reset Procedure

Ensure the Wi-Fi light flashes green; press and hold the 'set' button if needed.

Enter Wi-Fi Information

Input your Wi-Fi details, noting the 2.4 GHz requirement and 5.0 GHz exclusion.

QR Code Scanning for Connection

Hold the QR code to the treater camera, about 5 inches away.

Troubleshooting Connection Issues

Adjust phone height if QR scanning fails; do not exit the app during connection.

Troubleshooting Treater Connectivity

Check App Version and Wi-Fi Band

Ensure the app is updated and Wi-Fi is on 2.4 GHz, contacting your provider if unsure.

Restart and Re-pair Treater

Restart the treater by holding the side button for 8 seconds and repeat pairing steps.

Contact Customer Support

Call 1-833-364-6377 for further assistance if connection issues persist.

Customer Service Information

Contacting Dogness Customer Service

Email Support

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

This document provides a comprehensive FAQ for the Dogness Smart Cam Treater, a smart pet product designed to dispense treats and allow remote interaction with pets.

Function Description

The Smart Cam Treater is a device that connects to a smartphone via the Dogness app, enabling users to remotely dispense treats to their pets, view them through a built-in camera, and communicate using a speaker and microphone. It's designed to provide pet owners with a way to interact with their pets even when they are not at home.

Important Technical Specifications

• Connectivity: Requires a 2.4 GHz WiFi connection. It does not support 5.0 GHz WiFi.
• Treat Compatibility: Dispenses DRY kibble treats ranging from 5-15 mm in size. Moist or wet treats are not compatible and will cause the mechanism to jam.
• Treat Capacity: The treater can be filled up to the top of the bamboo cover or just below the line, with the quantity varying based on treat size.
• Treat Dispensing: Launches treats at an upward arching angle, approximately 3-5 feet. Dispenses about 2-5 treats at a time, depending on treat size.
• Camera Resolution: 1080P HD.
• Night Vision: The camera is equipped with Night Vision capabilities, allowing users to see their pet at night.
• Audio: Includes a speaker and microphone for two-way communication with pets.
• Power: Powered by a USB power cord and adapter that plugs into a wall outlet. Batteries are not included.
• Power Cord Length: 10 feet long.
• Mounting: Features predrilled holes on the back for wall mounting.
• Stability: Equipped with suction cup footing to help prevent accidental knock-overs.
• App Compatibility: Works with the Dogness app, available for smartphones.
• Storage: Videos and photos are stored directly onto the user's smartphone device, not a cloud service.
• Usage Environment: Designed for indoor use only.

Usage Features

Connecting to a Smartphone:

1. Download the Dogness app.
2. Create a login and password.
3. Ensure the treater is plugged in.
4. Open the Dogness app, log in, and select the plus (+) sign (top right corner).
5. Select "Smart Cam Treater."
6. Verify the green WiFi light on the treater is flashing green. If not, press and hold the "set" button (below the camera, from the front) until a beep sounds and the light flashes.
7. Press "Next" in the Dogness app.
8. Enter your 2.4 GHz WiFi information.
9. Hold the QR code displayed on your phone up to the treater's camera, about 5 inches away, until a different beep sound is heard. Adjust phone height if no beep is heard.
10. Wait for the connection to complete without exiting the app.

Remote Interaction:

• Viewing Pet: Users can view their pet from anywhere in the world, anytime, using their smartphone. The camera offers 1080P HD resolution and night vision.
• Communication: The built-in speaker and microphone allow users to speak to and hear their pet directly from their smartphone.
• Treat Dispensing: Remotely dispense treats to pets.
• Zoom: The camera can be zoomed by pinching the screen on the phone.

Multi-User Access:

• Up to 5 additional authorized users can be granted access to the treater.
• Authorized users can be removed at any time without their consent.

App Features:

• The Dogness app is free to use, with no additional fees or charges.
• Videos and photos captured by the camera are stored directly on the smartphone and can be shared via email, text, or social media.
• The camera can also serve as a remote home monitor.

Pet Compatibility:

• While referred to as a "treater," it can be used with various household pets, including cats, rabbits, and rodents, not just dogs.

Maintenance Features

Troubleshooting Connection Issues:

• App Version: Ensure the latest version of the Dogness app is downloaded.
• WiFi Frequency: Check if your WiFi is operating on 2.4 GHz. If unsure, contact your internet provider. The device does not support 5.0 GHz.
• Restart Treater: Restart the feeder by holding down the button on the right side for 8 seconds until the green light starts flashing. Then, log into the Dogness app, press the plus sign, and repeat the connection steps.
• Customer Service: If issues persist, contact Dogness Customer Service at 1-833-364-6377 (M-F, 9AM-6PM CST) or email contact@dogness.com.

Treat-Related Issues:

• Red Flashing Light: A red flashing light indicates the treater is out of treats and needs refilling.
• Moist/Wet Treats: Avoid using moist or wet treats as they will jam the mechanism. Use only dry kibble treats.

Power Cord Concerns:

• If concerned about pets chewing on the power cord, a power cord cover can be purchased from any hardware store.

Loss of Smart Device Connection:

• If connection is lost, restart the app and the device, then try to reconnect.
• Alternatively, call customer service at 1-833-364-6377.

Pet Interaction Concerns:

• Knocking Over: The treater is equipped with suction cup footing to help prevent accidental knock-overs, though it's always a possibility.
• Notifications: The treater does not currently send notifications of movement or sound to the smartphone.

DOGNESS SMART CAM TREATER Specifications

General

Brand	DOGNESS
Model	SMART CAM TREATER
Category	Pet Care Product
Language	English