The Dojo Go A920 is a portable card payment machine designed for quick and secure transactions. It supports various payment methods, including contactless, chip, and magnetic stripe, and offers robust connectivity options to ensure uninterrupted service.
Function Description:
The Dojo Go A920 serves as a point-of-sale (POS) terminal, enabling businesses to accept card payments from customers. Its primary function is to process transactions quickly and securely, supporting different card types and payment technologies. The device is designed for mobility, allowing businesses to take payments anywhere within their operational range, whether connected via Wi-Fi or mobile data. It also features a built-in receipt printer for immediate transaction records.
Important Technical Specifications:
The device features a clear display, as shown in the quickstart guide with a "hello!" message, indicating a user-friendly interface. Key physical components include:
- Power button (1): For turning the device on/off and initiating reboots.
- Volume up (2) and Volume down (3): For adjusting audio settings.
- Chip reader (4): For inserting cards with EMV chips.
- Contactless reader (5): Located at the top of the device, for tap-to-pay transactions (NFC).
- Magnetic stripe (6): For swiping cards with magnetic stripes.
- Receipt printer (7): Integrated into the device for printing transaction receipts.
Connectivity options include:
- Wi-Fi: For internet connection to process transactions and receive updates.
- Mobile data: As a backup or primary connection, allowing the machine to switch to mobile data if Wi-Fi is unavailable, ensuring payments are not interrupted. This feature needs to be enabled.
The device is powered by a battery, which requires charging. The charging process takes approximately 2-3 hours from empty.
Usage Features:
- Easy Setup: The initial setup involves removing a battery protection sticker, powering on the device by holding the power button for 2-4 seconds, and connecting to a Wi-Fi network. An activation code is required to complete the setup.
- Multiple Payment Methods:
- Contactless (Tap Card): Customers can tap their contactless cards or smart devices (phones, watches) on the contactless reader (5). Contactless card transactions are typically limited to £45, while smart devices can be used for any amount.
- Chip (Insert Card): For cards with EMV chips, customers insert their card into the chip reader (4).
- Magnetic Stripe (Swipe Card): For older cards, customers swipe their card through the magnetic stripe reader (6).
- Mobile Connectivity: The device can seamlessly switch to mobile data if the Wi-Fi connection is lost, ensuring continuous payment processing. Users are advised to contact support if they wish to enable or troubleshoot mobile connectivity.
- Receipt Printing: An integrated printer allows for immediate printing of transaction receipts, providing a physical record for customers and merchants.
- User Interface: The device features an on-screen interface for guiding users through setup and transactions, including prompts for entering activation codes and connecting to Wi-Fi.
Maintenance Features:
- Battery Management: The device is designed to be kept on its charging base when not in use. This practice ensures the battery remains charged and helps maintain optimal performance. A full charge takes 2-3 hours.
- Software Updates: Keeping the device on its base also ensures it receives the latest software updates, which are crucial for security, performance, and new features.
- Troubleshooting:
- Restarting the machine: If issues arise, users can hold down the power button and select 'Reboot' to restart the device.
- Checking connections: It's important to ensure all cables are firmly connected and the battery is correctly in place.
- Network troubleshooting: If there are internet connectivity problems, users should check their router and contact their network provider if the issue persists.
- Support: Dojo provides comprehensive support through a dedicated website (support.dojo.tech) and a customer service hotline (0800 044 3550). Users are encouraged to keep their customer reference handy.
- Dojo App: The Dojo app, available on Google Play and the App Store, offers a 24/7 view of business performance and real-time transaction data, aiding in business management and monitoring.
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