6
1800-065 Issued 1-19
Version D
Voice Not working:
Are the lights on the cellular module ON? If not, look for circuit board power LED. If ON, program the board to cycle power ON to the cellular module. See “Cycle
Power to the Cellular Module” programming on page 5. Power transformer MUST NOT be connected to a receptacle controlled by a switch.
Program/Normal slide switch is in left PROGRAM position. Slide back to NORMAL position.
Poor cellular reception. Look for cellular module “Signal Strength Bars” to be GREEN. If bars are YELLOW or RED, poor or no reception is occurring.
Registration is not complete OR DATA ONLY has been selected. Service suspended because of past due bill. Contact Doorking for support.
Data Transfer Not Working:
Are the lights on the cellular module ON? Is the board power LED ON? If yes, program the board to cycle power to the cellular module. See “Cycle Power to the
Cellular Module” programming on page 5. Power transformer MUST NOT be connected to a receptacle controlled by a switch.
Poor cellular reception. Look for cellular module “Signal Strength Bars” to be GREEN. If bars are YELLOW or RED, poor or no reception is occurring.
Registration is not complete OR VOICE ONLY has been selected. Service suspended because of past due bill. Contact Doorking for support.
Wiring error from the cellular system to the entry system. Check RS 232 wiring.
Master code mismatch. Master code for the 1830(s), PC software, and DKS cellular website MUST match each other.
Check for remote account manager error messages for failure reasons such as memory size, anti passback mismatch, etc, and correct errors.
1830 wiegand/RS 232 power is missing. Check for 16.5VAC at 1830 auxiliary terminals 1,2.
Try connecting a laptop directly to the 1830 and see if possible to transfer data.
Check the LED lights on the Voice/Data cellular circuit board. During a data transfer the yellow Ethernet data LED should be flashing. The data LED near the RJ45
cable should be flashing. The RS 232 LEDs should be flashing for the proper system either A or B indicating attempted data transfer. If the wrong RS 232 LEDs are
flashing, A and B systems are mixed up.
Check the 1830 baud rate setting. It should be 19200bps. See specific 1830 Installation/Owner’s manual. Older 1830s only run at 9600bps (Rev L and earlier) (K and
earlier 1838 boards) change the RS 232 baud rate setting on the cellular device. Call DoorKing tech support for help.
Network cable (RJ45 cable) loose or unplugged on the cellular board.
Cycle power to the TCP/RS 232 adapter. See “TCP/RS 232 Power Cycle” programming on page 5.
Troubleshooting
PROGRAM
NORMAL
Remotely Programming
The Voice/Data Cellular System can also be programmed remotely from a cellular phone or LAN line phone.
Call the telephone number of the cellular system. After a couple of rings the system will answer and respond with an answer tone.
Programming may now proceed on previous page. To end programming press “#” and then hang up.
Note: An older entry system may need to have the circuit board upgraded to be able to program remotely because of distorted DTMF tones from the cellular network.
Update older 1830 boards to Rev W or higher for better DTMF tone detection.
IMPORTANT: The cellular network distorts DTMF tones received by the entry system. Update older 1830 boards to Rev W or higher for better DTMF tone detection.
The greatest distortion exists for keys 1-2-3-4-5-6. Keys 7-8-9-0-
*
-# work better. Because of this, ONLY the latter keys should be used for TONE OPEN numbers and
the MASTER CODE. The entry system will preform better if keys 7-8-9-0-
*
-# are used AND the feedback adjustment on the 1830 entry system has been optimized
for the cellular system (see “Voice Testing” on page 4).
Note: The Master Code can only be programmed using numbers and not the “
*
” or “# ” keys.
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