DSM JR 12X - Inspection or Repairs; Warranty Inspection and Repairs; Non-Warranty Repairs

W-4
Inspection or Repairs
IfthisProductneedstobeinspectedorrepaired,pleasecallfor
aReturnMerchandiseAuthorization(RMA).PacktheProduct
securelyusingashippingcarton.Pleasenotethatoriginal
boxes may be included, but are not designed to withstand the
rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. A Service
Repair Request is available at www.horizonhobby.com on the
“Support”tab.Ifyoudonothaveinternetaccess,pleaseinclude
a letter with your complete name, street address, email address
and phone number where you can be reached during business
days, your RMA number, a list of the included items, method of
payment for any non-warranty expenses and a brief summary of
theproblem.Youroriginalsalesreceiptmustalsobeincluded
forwarrantyconsideration.Besureyourname,address,and
RMA number are clearly written on the outside of the shipping
carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase date.
Providedwarrantyconditionshavebeenmet,yourProductwill
be repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
Bysubmittingtheitemforrepairyouareagreeingtopayment
of the repair without notification. Repair estimates are available
uponrequest.Youmustincludethisrequestwithyourrepair.
Non-warranty repair estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return freight.
Pleaseadviseusofyourpreferredmethodofpayment.Horizon
acceptsmoneyordersandcashierschecks,aswellasVisa,
MasterCard,AmericanExpress,andDiscovercards.Ifyou
choose to pay by credit card, please include your credit card
number and expiration date. Any repair left unpaid or unclaimed
after 90 days will be considered abandoned and will be
disposed of accordingly. Please note: non-warranty repair
is only available on electronics and model engines.
Electronicsandenginesrequiringinspectionorrepairshould
be shipped to the following address:
HorizonServiceCenter
4105FieldstoneRoad
Champaign,Illinois61822
or
HorizonHobbyUK
Units1-4,PloytersRoad
Staple Tye - Southern Way
Harlow
Essex
CM187NS
UnitedKingdom
AllotherProductsrequiringwarrantyinspectionorrepair
should be shipped to the following address:
HorizonProductSupport
4105FieldstoneRoad
Champaign,Illinois61822
Please call 877-504-0233 or visit horizonhobby.com
to find our distributor for your country for support with
any questions or concerns regarding this product or
warranty.