ELECTRIC BIKE MAUNTENANCE
We will replace any parts deemed to have been damaged during shipping. Shipping
damage must be reported to DUOTTS within 14 days of shipment arrival. This applies to all
products including bikes and accessories. You will NOT be refunded as compensation for
your time or efforts in replacing damaged parts. Replacement parts will not be sent until
photographic evidence has been provided to DUOTTS. DUOTTS may request additional
documentation (such as video) to assist with accurately diagnosing the problem and
processing the warranty claim. Most warranty parts are fulfilled 1-10 business days after
the request is put into our system by a customer service representative. Warranty parts
are sent using UPS First Class, FedEx Express, or DHL depending on the size of the part.
Warranty parts will not be expedited. items including the chain, tires, wheels, tubes,
battery handle, brake pads, cables and housing, grips, and spokes are considered wear
items.
These items wear down with normal use and are not covered under warranty. You are
responsible for replacing and maintaining these worn items. Any unauthorized alterations
or repairs are not covered and may avoid this warranty. For warranty services, please
contact DUOTTS online support by email at support@duotts.com. Bikes or parts returned
without proper documentation may result in delayed service or denied warranty coverage.
Warranty return shipping costs along with duties and taxes are the responsibility of the
claimant.
REGULAR CLEANING
Cleaning the bike often will help to keep dirt, dust, and debris from getting into the engine
and messing with the motor. lt also helps to keep all the mechanical parts moving properly
without grinding against each other or blocking the chain. E-bikes should be washed once
or twice per week.
When you clean your e-bike, do not use a pressurized hose or stream of water. This might
compromise the integrity of the meals around electrical equipment and wear them down,
eventually leading to exposed and wet electrical systems that will then malfunction.
Instead, use a low-pressure water stream or a wet rag and dry the bike off once you're
washing it.
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