found on your rating plate which is on the base of the appliance.
PLEASE REGISTER AS A DYSON
APPLIANCE OWNER
To help us ensure you receive prompt and efficient service, please register as a Dyson appliance owner. There are
two ways to do this:
Online at www.dyson.com
Telephone the Dyson Helpline. This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED GUARANTEE.
WHAT IS COVERED
The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it is found to be defective due to
faulty materials, workmanship, or function within 5 years of purchase or delivery (if any part is no longer
available or out of manufacture Dyson will replace it with a functional replacement part).
Where this appliance is sold outside of the EU, this guarantee will only be valid if the appliance is used in the
country in which it was sold.
Where this appliance is sold within the EU, this guarantee will only be valid (i) if the appliance is used in the
country in which it was sold or (ii), if the appliance is used in Austria, Belgium, France, Germany, Ireland, Italy,
Netherlands, Spain or the United Kingdom and the same model as this appliance is sold at the same voltage
rating in the relevant country.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product where a defect is a result of:
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation, or handling of
the appliance which is not in accordance with the Dyson Operating Manual.
Use of the appliance for anything other than normal domestic household purposes.
Use of parts not assembled or installed in accordance with the instructions of Dyson.
Use of parts and accessories which are not genuine Dyson components.
Faulty installation (except where installed by Dyson).
Repairs or alterations carried out by parties other than Dyson or its authorized agents.
Blockages – please refer to the Dyson Operating Manual for details of how to look for and clear blockages.
Normal wear and tear (e.g. fuse, brush bar, etc.).
Use of this appliance on rubble, ash, plaster.
Reduction in battery discharge time due to battery age or use. If you are in any doubt as to what is covered by
your guarantee, please contact Dyson.
SUMMARY OF COVER
The guarantee becomes effective at the date of purchase (or the date of delivery if this is later).
You must provide proof of (both the original and any subsequent) delivery/ purchase before any work can be
carried out on your Dyson appliance. Without this proof, any work carried out will be chargeable. Keep your
receipt or delivery note.
All work will be carried out by Dyson or its authorized agents.
Any parts which are replaced by Dyson will become the property of Dyson.
The repair or replacement of your Dyson appliance under guarantee will not extend the period of guarantee.
The guarantee provides benefits that are additional to and do not affect your statutory rights as a consumer.
ABOUT YOUR PRIVACY
Your information will be held by Dyson and its agents for promotional, marketing, and servicing purposes.
If your personal details change, if you change your mind about any of your marketing preferences, or if you
have any queries about how we use your information, please contact Dyson.
For more information on how we protect your privacy, please see our privacy policy on the Dyson website.
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