Helpline diagnostics
helpline manual DC
This section is a Helpline Operators guide to DC23 fault diagnostics and a checklist of procedures that should be carried out before
booking a repair.
In some cases, DC23 can be easily repaired over the telephone. If a customer reports any of the following faults listed below, go to
the relevant page number.
r_ _
Always make sure you ask the customer to unplug the machine before carrying out any maintenance or checks (unless otherwise
specified).
Contents Page
Loss of pick-up from the low profile contact head
Power floor tool brush bar not operating
Turbine head brush bar not operating
Machine cutting out: thermal cut-out
Unusual noises and smells
Power failure
18
20
21
27
27
28
Important advice
CAUTION: If the fault is related to
any electrical or mechanical issues,
please ask the customer not to use
the machine until a repair has been
carried out.
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