10
USING YOUR DYSON APPLIANCE
PLEASE READ THE 'IMPORTANT SAFETY INSTRUCTIONS' IN THIS
DYSON OPERATING MANUAL BEFORE PROCEEDING.
LOOKING AFTER YOUR DYSON APPLIANCE
• Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.
• Always disconnect the plug from the mains before inspecting for problems. If the
appliance will not operate, first check the mains socket has electricity supply and
that the plug is properly inserted into the socket.
CONTROL WITHOUT THE REMOTE
• The appliance can be controlled through your Dyson Link app.
REPLACEABLE PARTS
BATTERY REPLACEMENT
CAUTION
• Unscrew the battery compartment on the remote control. Loosen the base and
pull to remove the battery.
• Do not install backwards or short circuit the batteries.
• Do not attempt to dismantle or charge the batteries. Keep away from fire.
• Follow battery manufacturers' instructions when installing new batteries
(battery type CR 2032).
• Always replace the screw in the remote control.
NON-WASHABLE FILTER UNIT
• Your filter unit is non-washable and non-recyclable.
• To replace your filter unit follow the steps as shown.
• Failure to replace the filter when prompted may result in changes to product
performance and appearance.
• A new filter unit can be purchased at www.dyson.com/filter.
AUTO MODE
• A period of 6 days is required after the machine is first used for the sensor
to calibrate. During this period the machine may be more sensitive to VOCs
(such as odours) than normal.
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
• Keep the used batteries away from children as these can still harm children
if swallowed.
• Your filter unit is non-washable and non-recyclable.
• To dispose of your old filter unit: remove it from the appliance and place it in
your household waste bin.
• The battery should be removed from the product before disposal.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE.
After registering your 2 year Dyson guarantee, your Dyson appliance will be
covered for parts and labour (excluding replacement filters where there is
no defect) for 2 years from the date of purchase, subject to the terms of the
guarantee. If you have any questions about your Dyson appliance, call the
Dyson Helpline with your serial number and details of where/when you bought
the appliance. Most questions can be solved over the phone by one of our
trained Dyson Helpline staff.
Your serial number can be found on your rating plate which is on the base of
the appliance.
• If your Dyson appliance needs a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are four ways to do this:
• Online:
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
AU 1800 239 766
NZ 0800 397 667
• By completing and returning the enclosed form to us by mail.
• SMARTPHONE. Download the Dyson Link app and you will be taken through
registration as part of the set up.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
2 YEAR DYSON GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2 YEAR GUARANTEE
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it
is found to be defective due to faulty materials, workmanship or function within
2 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
• This Dyson guarantee will only be valid if the appliance is used in the country in
which it was sold.
WHAT IS NOT COVERED
• Replacement filters. The machine’s filter is not covered by the guarantee.
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the Dyson appliance which is not in
accordance with this Dyson Operating Manual.
• Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories other than those produced or recommended
by Dyson.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Blockages – please refer to the illustrations and the section ’Clearing
blockages‘ in this Dyson Operating Manual for details of how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse etc.).
• If your Dyson guarantee does not apply, you may have statutory rights
and remedies available to you as a consumer. If you are in any doubt as to
what is covered by your Dyson guarantee, please call the Dyson Customer
Care Helpline.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF YOUR DYSON 2 YEAR GUARANTEE.
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust.) Pty Limited, Avery
Robinson Ltd. (NZ) or their authorised agents.
• Any parts replaced by Dyson or its service agents will become the property of
Dyson Appliances (Aust.) Pty Limited or Avery Robinson Ltd. (NZ).
• The repair or replacement of your Dyson appliance under the Dyson guarantee
will not extend the period of the Dyson guarantee.
• The Dyson guarantee provides benefits which are additional to and do not affect
your statutory rights as a consumer.
• You must provide proof of (both the original and any subsequent)
delivery/purchase before any work can be carried out on your Dyson appliance.
Without this proof, any work carried out pursuant to the Dyson guarantee and
any associated delivery charges (both to and from us) will be at your cost,
subject to your statutory rights and remedies as a consumer. Please keep your
receipt or delivery note.
ABOUT YOUR PRIVACY
PRIVACY AND PERSONAL DATA PROTECTION
You will need to provide us with basic contact information when you register
your Dyson Product or the Dyson Link App;
WHEN REGISTERING YOUR DYSON PRODUCT
• You will need to provide us with basic contact information to register your
product and enable us to support your Dyson guarantee.
WHEN REGISTERING VIA THE DYSON LINK APP
You will need to provide us with basic contact information to register the Dyson
Link App; this enables us to securely link your product to your instance of
the App.
• When you register, you will have the opportunity to choose whether you would
like to receive communications from us. If you opt-in to communications
from Dyson, we will send you details of special offers and news of our latest
innovations. We never sell your information to third parties and only use
information that you share with us as defined by our privacy policies which are
available on our website privacy.dyson.com
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