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Max weight
The e-bike can safely carry a total weight of 280 lbs. However, the recommended loading is
220lbs. Heavier loading than 220lbs will affect the e-bike performance--range and top
speed will be affected by the total weight being carried by the e-bike. Failure to adhere to
these weight limits may result in damage to the e-bike or cause serious injury to the rider.
Warranty
eAhora guarantees a 1-year limited warranty to the original owner of
eAhora e-bike. If it’s a gift from others, the customers will need to offer the
orignal order number to fulfill the warranty.
Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post,
saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel,
cassette, derailleur, shifter, motor, throttle, controller, wiring harness, display,
kickstand, reflectors, battery, and hardware.
The battery warranty does not include damage from power surges, use of 3rd party
charger, improper maintenance or other such misuses, normal wear, or water
damage (including rust).
Necessary precautions must be taken to ensure the bike and battery are not
exposed to severe weather conditions. Exposure to very wet, hot, or cold conditions
may void the warranty.
Stolen bikes are not covered under warranty.
For any non-human damage found within one week after receiving the goods,
eAhora will send the replacement parts free of charge. Replacement parts will not
be sent until photographic evidence has been provided to eAhora. Lectric eBikes
may request additional documentation (such as video) to accurately diagnose the
problem and process the warranty claim.
During the warranty period, DETERMINING WHETHER DAMAGE OR DEFECT TO AN
E-BIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY
SHALL BE AT THE SOLE DISCRETION OF EAHORA.
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