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Return Policy
1.No e-bikes returns or e-bike replacements after 15 days of receiving.
returns.
3.Any e-bike returns should be authorized by eAhora in advance via emails. Returns
without authorization will be sent back to the customer, while a refund will NOT be issued
and the freight will be borne by customers.
NOT be deemed as a valid reason for a return. If the customer insists on a return and hasn’t
open the package yet, he/she will have to pay the ACTUAL round-trip freight. The freight will
be deducted from the refund.
5.Without quality fault, the e-bike can’t be return after unpacking or assembly.
6.Proof for quality fault is needed for any e-bike returns or replacements. The customer
should cooperate with eAhora and complete necessary tests.
7.Returned items must keep the original package. The box must be sealed. The e-bike and
its outer packaging must NOT be damaged. Accessories and parts should N
OT be missing.
8.Please provide eAhora with photos of all the returned items and the outer package before
shipment. eAhora will have to check the status of the returned e-bike.
9.The customer should ship the returned item within 48 hours after eAhora provides a
return label. Or the return will be deemed as canceled by the customer.
10.The customer should paste the printed return label on the carton before shipment.
11.Any damages during the return period will be deducted from the refund. If necessary,
the customer can purchase insurance for returns on his/her own.
12.If any parts of the returned items, including the original packing, are missing, the cost
will be deducted from the refund.
13.Refund will be issued to the customer after the returned items are confirmed received
and inspected.
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