Earthquake warrants the original purchaser that all Factory Sealed New Audio Products be free
from defects in material and workmanship, under normal and proper use, for a period of ninety (90)
days from the date of purchase (as shown on the original sales receipt with serial number
affixed/written on it). The ninety (90) day warranty period is valid only if an authorized Earthquake
dealer properly installs the product, and the warranty registration card is properly filled out and sent
to Earthquake Sound Corporation. If a non-authorized party installs the product, no warranty will be
rewarded.
(A) Ninety (90) day limited warranty guidelines:
Earthquake pays for labor, parts, and ground freight (US mainland only) back to customer.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to have no
problem(s) will not be covered by the day limited warranty. Customer will be charged a
minimum of one (1) hour of labor (ongoing rates) plus shipping charges back to
customer.
(C) Earthquake agrees to repair or replace - at our option - all such defective products/parts
subject to the following provisions:
Defective products/parts have not been altered or repaired by other than an Earthquake
factory approved technician.
Products/parts are not subjected to negligence, misuse, improper use, or accident, damaged
by improper line voltage, used with incompatible products, or have its serial number or any
part of it altered, defaced or removed, or have been used in any way that is contrary to
Earthquake's written instructions.
(D) Warranty Limitations:
Earthquake warranty does not cover products that have been modified or abused, including but
not limited to the following:
Damages due to misuse, abuse, or use of improper use of cleaning materials/methods.
Bent frame, broken joints, broken knobs
Fading, deterioration of speaker components & finish due to improper exposure to elements.
Subsequent damage to and from other products.
A warranty claim will not be valid if the warranty registration card is not properly filled & returned
to Earthquake with a copy of the sales invoice.
(E) Service Request:
To receive product(s) service, contact Earthquake Sound’s service department at (510) 732-
1000 and request an RMA number (Return Material Authorization) as item(s) shipped without
a valid RMA number will be refused. Make sure you provide us with your complete and correct
shipping address, a valid phone number, and a brief description of the problem you are
experiencing with the product. In most cases, our technicians might be able to resolve the
problem over the phone, thus eliminating the need to ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize transport damage.
Shipper claims regarding items damaged in transit must be presented to carrier. Earthquake
Sound Corporation reserves the right to refuse product that improperly packed. Original
sales receipt must accompany product returned for service. Ship product to: Earthquake
Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545.
You are responsible for the cost of shipping the product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting from the ninety
(90) day limited warranty policy must be resolved according to the laws & regulations of the
county of Alameda, California.
2B-ST35M
Owner’s Manual
Earthquake Sound Corporation
2727 McCone Avenue. Hayward, CA 94545.USA
US Toll Free: 1-800-576-7944 | Tel: 510-732-1000 | Fax: 510-732-1095
www.earthquakesound.com
The Sound That Will Move You
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