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Details on making long distance calls with operator assistance.
Overview of basic residential telephone service package.
Information on obtaining an additional phone line.
Introduction to the 15 calling features included with phone service.
Information on EastLink's long distance savings plans and rates.
Options for blocking long distance calls from your home.
How to see the name and number of incoming callers.
Instructions for answering and managing waiting calls.
Displays caller ID information during an incoming call.
How to automatically route incoming calls to another number.
Enables adding a third person to an ongoing call.
Assigns distinctive rings to different numbers on a line.
Allows checking who last called and calling back.
Automatically redials a busy number for up to 30 minutes.
Enables blocking of specific unwanted telephone numbers.
Allows calls between telephones on the same Network Access Service.
Details on activating and managing voicemail and greetings.
Sets the number of rings before Call Answer picks up.
Procedure for tracing obscene or threatening calls.
Blocks display of name and number from Call Display.
Temporarily allows unlisted number to be displayed.
Directs voicemail messages to an email account as WAV files.
Overview of CRTC regulations and EastLink's adherence.
Information on obtaining EastLink service area maps.
Details on various methods for paying EastLink bills.
Alternative ways to pay EastLink bills, including online and banking.
Explains monthly billing, payment due dates, and dispute resolution.
Conditions under which EastLink may require a security deposit.
Details on charges applied to overdue accounts.
Fees for returned cheques or denied credit card payments.
Circumstances requiring interim or immediate payments.
Reasons why EastLink may suspend or terminate service.
EastLink's rights to access customer premises for service purposes.
Responsibility for maintenance and repair of EastLink facilities.
Policy regarding errors or omissions in directory listings.
Information on customer privacy and call management features.
Policies on disclosing customer information and consent.
Details on EastLink's connection to the E-9-1-1 system.
Information on Message Relay Service for the hearing impaired.
Defines limitations on EastLink's liability for service disruptions.
Customer responsibilities and indemnification of EastLink.
Customer responsibility for charges on originating and received calls.
EastLink's ability to change customer telephone numbers.
Contact information for EastLink customer service and billing.
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General