13
Fault code Code meaning Reason Solution
E001 Controller stops working
temporarily
Block Rear wheel is stuck
E002 Controller stops working
temporarily
Undervoltage or overvoltage The battery is exhausted or the battery voltage is too high.
Please check the charger. Not solved,please contact your
local dealer.
E003 Controller stops working
temporarily
Overcurrent Not solved,please contact your local dealer.
E004 Controller stops working
temporarily
Controller over temperature Please drive the scooter to a cool place to avoid intense
driving
E005 Controller failure Power tube failure, drive power failure Please contact your local dealer.
E006 Controller verification
failed
Illegal controller and controller failure Use original factory controller
E007 Motor failure Encoder failure, lack of phase Please contact your local dealer.
E008 Battery overcharge
protection
Charge saturation protection Check if the charger is damaged; check if the charger model
matches the corresponding model. If not solved, please
contact your local dealer.
E009 Charging overcurrent
protection
Charging overcurrent protection Check if the battery is used for the specified model. If not
solved, please contact your local dealer.
E010 Low temperature prohibits
charging
Below 0°C for 30s, below -20°C for 3s Please put the battery in indoors and it will recover after the
battery temperature is higher than 3 °C.
E011 Battery over discharge
warning
The battery is about to run out, and the
BMS is about to enter the over-discharge
protection.
Charge the battery with the charger
E012 Discharge over flow alarm The battery current reaches the protection
value, and the BMS is about to overcurrent
protection
Please check if the battery is used for the specified model. If
not solved, please contact your local dealer.
E013 Battery over temperature
warning
The battery temperature is about to reach
the protection value, and the BMS is about
to enter the over temperature protection.
Please take out the battery and put it in a cool place. When
the battery is cooled to below 60 °C, it can be used again.
E014 Low temperature prohibits
charging and discharging
The battery cell is lower than -20 °C for 5s
continuously
Please remove the battery. You can return to use it after the
battery is above -15 °C.
E015 Accelerate handle grip
failure
Accelerate handle grip failure Please contact your local dealer.
E016 Controller communication
failure
Controller has no feedback data Please contact your local dealer.
E017 Controller communication
failure
Battery has no feedback data or error data Please check if the battery plug connection is tight.
If not solved,please contact your local dealer.
E018 Controller communication
failure
Central control failure, main wires failure Please contact your local dealer.
E019 Controller communication
failure
SIM card recognition failed Please contact your local dealer.
E020 Controller communication
failure
Communication module failure Please contact your local dealer.
E021 Controller communication
failure
GPS failure Please contact your local dealer.
E022 Controller communication
failure
GPS antenna short circuit Please contact your local dealer.
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