EcoSmarte Pool System - Customer Support and Common Questions; Troubleshooting Copper, Clarity, and Algae

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ECOsmarte Customer Service Guide

Swimming Pool Systems: Common Questions

I CAN’T GET MY COPPER TO RISE

· It takes 36 to 72 consecutive running hours on ionize to get your copper to rise

· The pool will not ionize if calcium hardness is below 400, raise it to 400 at start-up

· The swimming pool will not ionize if the pool pH is above 7.3

· Make sure connectors are solid on your red/green leads and bars are clean

· CONFIRM ZERO PHOSPHATES

WATER IS “MURKY” or “HAZY”

· Copper is below 0.4 ppm. Switch to ionize for 8 to 16 running hours, often after

lowering pH.

· pH is above 7.2. Lower to 6.8 with acid, even if pool has CO2 injection

· Backwash is only done with 6 lbs minimum rise on sand, ZEOlite or glass filters,

12 lbs pressure rise on DE.

· Do not backwash without pressure rise except GLASS at 6 weeks running.

· Do Not Adjust a 6.6 pH pool up. Start each week at 6.8.

· Let the 6.6 pool rise on its own for a week or two.

· CONFIRM ZERO PHOSPHATES

MY POOL HAS GREEN WATER

· pH is above 7.3, lower to 6.8 with acid

· Copper is above 1.0, exchange one to two feet water out, check pH.

· Do not shock pool with sodium based non-chlorine shock – use potassium

based only. GBL OXYBRITE® is a great product.

· Never use metal remover or clarifier, the pool needs two consecutive non-chlorine

shocks to remove them.

MY POOL HAS ALGAE

· pH has risen above 7.4, Acid Adjust to 6.8.

· Copper is below 0.4 ppm (or likely both), switch to ionize.

· Filter maintenance, brushing, vacuuming or skimmer baskets need attention.

· Add any Algaecide with the numbers 40 or 60 on the label, follow 24 hours later

with 2 lbs per 10,000 gallons non-chlorine shock, if needed.

· CONFIRM ZERO PHOSPHATES

MY DA

UGHTER HAS GREEN HAIR

· Copper is above 0.7 ppm, lower with water drained back two feet.

· pH is below 6.6, raise with soda ash or baking soda.

· Calcium is below 200, raise to 400.

· Customer is getting chlorine from beauty shop perm or city water.

· Wet hair before getting in the pool.

· Run copper at 0.5 ppm at this pool instead of 0.7 ppm

ALWAYS

NEVER

• pH to 6.8

• Copper to 0.7

• Calcium to 400 ppm

• Use Chlorine

• Use Metal Remover

• Use Clarifier

EcoSmarte Pool System - Customer Support and Common Questions; Troubleshooting Copper, Clarity, and Algae

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