Warranty
The manufacturer undertakes warranty repair liabilities for 1 year from the date of
purchase, but no longer than 2 years from the date of manufacture of the product
(warranty does not cover batteries), other rules are regulated by the Law «On Protection
of Consumers' Rights».
We are always grateful for any comments and proposals regarding our products, as
well as the detailed description of the conditions and causes that led to failure. We
appreciate time and skills of our customers, and if the problem is not that complicated,
we do not mind if you try to solve the problem yourself. If the attempt to repair was
fairly neat, you do not lose your warranty. In case of major breakdowns and mechanical
damage to the recorder, your warranty will be terminated. Our products have no seals.
If you are experiencing problems with the use of our products, we recommend the
following:
• Go to www.ts-market.com and see a list of common problems (FAQ
section) and their solutions. Perhaps there is a solution to your problem.
• If the problem persists, contact technical support at support@ts-market.com
with the detailed description of your problem, the conditions it
appeared, the exact product name according to the passport, firmware,
software, operating system, and other relevant information. The better
you describe the problem, the sooner it is resolved. E-mail
correspondence is most effective because it preserves history and
minimizes misunderstanding. You will receive a response to
your request by e-mail within 24 hours (excluding
weekends and holidays).
Technical Support
Technical support is available by e-mail: support@ts-market.com
We are constantly working to improve the software and documentation. You can always
download the latest version of the software for free and get information on products on
our website: http://www.ts-market.com.
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