■ FAQs
Indicator light is off during charging.
• Ensure the earbuds are correctly placed in the charging case.
.
No sound
• Check if the earbuds are operating.
• Check if the earbuds volume is at an appropriate level.
• Check if the earbuds are correctly connected with mobile phone.
• Check if the earbuds are operating within a normal working range.
Call quality of the earbuds are not good.
• Check if mobile phone is in an area with strong signal.
• Please ensure the earbuds are within effective distance (10m) and no obstacle between the
earbuds and mobile phone.
When playing music, cannot control pause/play via earbuds.
• Please ensure the paired device support AVRCP (Audio/Video Remote Control Profile)
profile.
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