■ FAQs
Red light instead of blue light flashes.
• The earbuds are at low battery level, please recharge the earbuds.
Red light is off during charging.
• Ensure the earbuds are correctly placed in the charging case.
• When the earbuds have not been used for long periods of time, the battery will enter sleep state, it
needs to charge about 30 minutes and then the red light will be lit.
No sound
• Check if the earbuds are operating.
• Check if the earbuds volume are at an appropriate level.
• Check if the earbuds are correctly connected with mobile phone.
• Check if the earbuds are operating within a normal working range.
The call quality of the earbuds are not good.
• Check if mobile phone is in an area with strong signal.
• Please ensure the earbuds are within effective distance (10m) and no obstacle between the earbuds
and mobile phone.
When playing music, cannot control pause/play/previous track/next track via the
earbuds.
• Ensure the paired device support AVRCP (Audio/Video Remote Control Profile) profile.
■ Maintenance
• Keep the product away from humid places to avoid affecting internal circuit. Do not use the
product during intense exercise or with much sweat to prevent sweat from dropping into the
product to make damage.
• Do not put the product in places exposed to sun or with high temperature. High temperature will
shorten service life of electronic components, damage battery and deform plastic components.
• Do not put the product in cold places to avoid damaging internal circuit board.
• Do not dismantle the product. Non-professional personnel may damage the product.
• Do not drop, strongly vibrate, strike the product with hard object to avoid damaging internal
circuit.
• Do not use drastic chemicals or cleaner to clean the product.
• Do not use sharp objects to scratch product surface to avoid damaging shell and affecting facade.
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