©2022
Amazon
.com. Inc.
or
its
affiliates.
Amazon, eero,
and
all
related
marks
are
trademarks
of
Amazon.com, Inc.
or
its affiliates.
LIMITED WARRANTY
eero
LLC
("eero")
warrants
to
the
original
purchaser
of
an
eero
device
("Product")
from
Amazon.com, eero.com,
or
on
authorized reseller
of
eero
that
the
Product
shall
be
free
from
defects in
materials
and
workmanship
under
normal
use
for
a
period
of
one
(1)
year
from
the
date
of
retail purchase
by
the
original
purchaser
from
an
authorized
reseller (a)
for
new,
unopened
Products,
or
(b)
for
eero-
approved
factory
refurbished Products (as
applicable,
the
"Warranty
Period").
1. Remedies
If
a
hardware
defect
arises
and
a
valid
claim
is
received
by
eero
within
the
Warranty
Period, eero will
exchange
the
defective
original
Product
("Original
Product")
with
a
new
or
refurbished
replacement
Product
that
is
the
same
version
or
a
later
version
of
the
Product("
Replacement Product").
If
eero,
in
its
sole discretion, determines
it
is
not
reasonable
to
replace
the
defective
Product,
eero
may
refund
to
you
the
purchase price
paid
for
the
Original
Product. In
the
event
of
a
defect,
to
the
extent
permitted
by
law, these
are
your
sole
and
exclusive remedies. This Limited
Warranty
is
only
valid
in
the
jurisdictions
where
the
Products
are
sold
by
Amazon.com, eero itself,
or
through
an
authorized
reseller
or
agent,
and
is
valid
to
the
extent
permitted
by
the
applicable
laws
of
such jurisdictions.
Any
Replacement Product
will
be
warranted
for
the
remainder
of
the
original
Warranty
Period
or
thirty
(30) days, whichever
is
longer,
or
for
any
additional
period
of
time
that
may
be
applicable
in
your
jurisdiction.
2.
How
to
obtain
warranty
service
To
obtain
warranty
service, you must
contact
our
customer service
team
via
the
contact
information
listed
on
our
website
at
eero.com
or
via
email addressed
to
support@eero.com
and
obtain
a Return
Merchandise
Authorization
(RMA)
from
our
customer service
team.
eero, in its
reasonable
discretion,
may
choose
to
ship
your
Replacement Product(s)
before
receiving
your
Original
Product
bock
from
you,
and
you must return your
Or
i
ginal
Product(s)
to
eero within
30
days
after
the
delivery
date
of
your
Replacement Product(s). You will
not
be
charged
for
the
Replacement Product(s)
as
long
as (i)
you
return
the
Original
Product(s)
to
us
prior
to
or
within
30
days
after
the
delivery
date
of
your
Replacement Product order,
and
(ii)
the
problem
you
reported
with
the
Original
Product(s) proves
to
be
covered
by
the
terms
of
this
Limited
Warranty.
If
eero
does
not
receive
the
Original
Product(s)
within
30
days
after
the
delivery
dote
of
your
Replacement Product order,
or
if
eero
determines
that
the
problem
with
your
Original
Product(s) is
not
covered
by
this Limited
Warranty,
eero
will
charge
the
costs
of
shipping
the
Replacement Product(s),
the
costs
of
any
prepaid
delivery
labels previously
emailed
to
you,
and
the
then-current
standard
price
for
the
applicable
Replacement Product(s)
to
your
credit
card
or
the
original
form
of
payment
used
at
the
time
that
you
placed
your
original
order.
If
eero
does
not
have
access
to
your
prior
payment
information.
eero
will
send
you
an
invoice
for
the
amount
due.
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