What to do when …
25
Problem RemedyCause
Filter does not fill up, no
wet/dry function
Installation height must be
between 100 and 120 cm
(3' 3" and 3' 11").
Only use original EHEIM
hoses in even lengths!
Do not attach any
additional accessories
to the provided hoses.
Only use SUBSTRATpro
or EHFISUBSTRAT as filter
media.
Do not overfill media
containers.
Do not use filter cotton
wadding, filter pads, plastic
media, ceramic, lava, or peat
only use carbon for short-
term specific filtration.
Installation height
insufficient.
Wrong hoses length, wrong
accessories attached.
Wrong filter media.
Intake strainer soiled.
Foam prefilter soiled.
Clean intake strainer.
Clean foam prefilter. Re-
move after filter running-in
period (6 - 8 weeks).
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