What to do when …
27
Problem RemedyCause
Filter does not empty, no
wet/dry function
Only use original EHEIM
hoses in even lengths!
Do not attach any
additional accessories to
the provided hoses.
Only use SUBSTRATpro
or EHFISUBSTRAT as filter
media. Do not overfill media
containers. Do not use filter
cotton wadding, filter pads,
plastic media, ceramic, lava,
or peat only use carbon for
short-term specific filtration.
Installation height must be
between 100 and 120 cm
(3' 3" and 3' 11").
Open intake and output
taps, pull out mains plug
and wait approx.1 min.,
until the pump chamber has
filled with water. Plug in
mains plug again.
Lay out hoses without
kinks or clean them.
Place well above water
level.
Clean hole and/or rising
pipe.
Wrong hose length, wrong
accessories attached.
Wrong filter media filled.
Installation height
excessive.
Air in the pump chamber.
Aeration and breather tube
bent or soiled.
Opening of breather pipe
is too near or below water
surface.
Hole and/or rising pipe on
the floating control valve
soiled.
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