14.0 APPLIANCE DIMENSIONS
F861269
As our policy is one of continuous improvement and development , we hope therefore you will understand we must retain the right to amend details and/or specifications without prior notice.
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15.0 GUARANTEE - TERMS AND CONDITIONS
Figure 14
All dimensions
in mm
© 2014 Focal Point Fires plc.
General Terms and Conditions:
Please note that registration is not mandatory but can help process your enquiry. Appliances purchased prior to 1st February 2009, and those specifically marked as '1
year guarantee' are guaranteed for one year from the date of purchase, provided that the following terms and conditions are adhered to:
1. For any claim to be made within 1 year from date of purchase you will be required to provide and supply us with your original proof of purchase.
2. Your gas fire must have been commissioned by Gas Safe registered installer, evidence of which you must provide together with the registration number.
3. All appliances must have been installed and operated in accordance with the manufacturer’s instructions.
4. During the guarantee period any product or component which is proved to be faulty or defective in manufacture, will be repaired or replaced free of material and
labour charges, providing that we have authorised or carried out the repair or replacement. We will not accept or reimburse the costs of any third party who undertakes
any work carried on the product or fits parts, unless we have approved such work in advance of it being carried out. The guarantee period will not be extended even if
we repair or replace any product or part.
5. Please see our website for latest terms and conditions.
Terms and Conditions - 3 year guarantee for flueless gas stoves only:
For all flueless gas stoves purchased the 3 year guarantee commences from the date of purchase, provided that the following terms and conditions are adhered to:
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your original proof of purchase.
2. Your gas fire must have been commissioned by Gas Safe registered installer, evidence of which you must provide together with the registration number.
3. Your appliance must have been serviced annually by Gas Safe registered installer, evidence of which must be provided, such as the receipt.
4. Please note all consumable items such as any ceramics including; coals, pebbles, the matrix, front strips, side cheeks, rear panels and tapered rear panels are not
covered by the 3 year guarantee.
Terms and Conditions - 3 year guarantee for electric stoves only:
Please be advised that electric stoves purchased on or after 1st February 2009 are covered by a 3 year guarantee. Any purchase(s) made through an unauthorised
retailer(s) will be eligible for a statutory 1 year guarantee. For all electric stoves purchased the 3 year guarantee commences from the date of purchase, providing that
you can supply the proof of purchase. This does not cover consumable items such as pebbles, coals or light bulbs.
Making a claim:
Making a claim is easy. If you wish to make a claim under our guarantee and all the terms and conditions for your product have been met then please email
sales@ekofires.co.uk. Alternatively, you can write to: Eko Fires, Service Department, Reid Street, Christchurch, Dorset, BH23 2BT or fax: 01202 588639.
Details required:
1. Name, full address including postal code and contact telephone number.
2. A copy of your proof of purchase e.g. receipt or bank statement.
3. Original installers Gas Safe registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only).
Please note that this does not affect your statutory rights.
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