This manual provides comprehensive assembly and repair instructions for Stressless® Recliners, Stressless® Recliner Accessories, Stressless® Sofas, and Ekornes Collection® Sofas. It also includes detailed parts lists, warranty information, and Ekornes claims policy.
Stressless® Recliners
Function Description:
Stressless® Recliners are designed to provide absolute comfort, automatically adjusting to the user's movements whether sitting or fully reclined. The unique mechanism ensures continuous support in all sitting positions. The glide wheels allow for setting the feel and reaction to movement based on body weight, ensuring a natural balance in every reclining position. Once the perfect setting is found, there is no need to adjust the wheels again.
Assembly Instructions:
The assembly process for Stressless® Recliners involves three main steps:
- Attaching the backrest to the seat arm assembly:
- Push the seat forward and tighten the glide wheel to fix the seat.
- Thread plastic locking rings (08000100) onto the pins of the seat arm assemblies, ensuring the long part of the ring points backward.
- Squeeze the backrest cushion to expose coupling bolts, guide them over the pins on the arm assembly, and rotate the locking ring forward.
- Attaching the backrest to the seat:
- Loosen the glide mechanism handle, push the seat back, and re-tighten the handle.
- Open the zipper on the backrest cover to join the seat and backrest.
- Guide the fittings at the rear of the seat through the hole in the backrest covering.
- Tighten screws (08005075) firmly and close the zipper.
- Attaching the seat arms:
- Seat arms come in left and right versions and should turn outward when attached.
- Insert screws (08005076) into holes underneath the seat arms and fix them by turning two or three times.
- Insert screws into spanner slots on the seat arm assembly, shove the seat arm back towards the backrest so screws slide into the narrow end of the spanner slots, and then screw tight.
Maintenance Features:
- Adjustable Headrest Repair:
- To repair, push plastic anchor (08000020) over the headrest frame stem and beneath the plastic housing, leaving room for the rubber washer (08000957).
- Slide the rubber washer over the stem until it reaches the plastic anchor, ensuring the groove in the stem frame is visible.
- Place plastic clips (08000021) over the bottom of the stem until they snap into place.
- To attach the headrest to the seat cushion, carefully slide the headrest frame stem onto the seat cushion bars by wiggling it into place and push down to secure the fit. Avoid slamming to prevent plastic fittings from shifting.
- Headrest Related Issues: Most problems occur when the headrest detaches. To re-secure, stand behind the chair, push the headrest down with force (when in the down position) until it goes further into the back frame. This should be done after assembly and periodically on floor models.
- Glide Wheel Replacement:
- The Stressless® logo wheel was introduced in March 2006. All future replacement glide wheels for 1999-Present recliners will have this feature.
- The process involves keeping parts in the correct order during installation.
- For pre-1999 models, specific SKU numbers are provided for replacement parts.
- Arm Bracket Replacement:
- Remove the arm cushion.
- Remove the two screws at the top of the arm bracket.
- Rotate the arm to the outside of the chair base to loosen, then to the inside and repeat to loosen further. Remove the arm.
- Clean any excess glue from the arm bracket hole.
- Replace with a new arm bracket and screw tight.
- Swivel Ring Replacement:
- Removing the old swivel ring: Pry off the swivel ring clip (if the ring doesn't swivel; broken rings slide out). Twist the swivel ring out of remaining clips. Use a hammer and screwdriver to remove three consecutive clips from the base. Clean out any excess pieces. Minor base damage is acceptable as the replacement clip will cover it.
- Attaching new swivel ring: Twist the new swivel ring onto the three remaining clips on the base. Place new swivel ring clips (08004587) over the swivel ring and position them over the holes. Tap the new clips into the holes with a hammer or rubber mallet. Glue is not necessary due to the tight fit.
Important Technical Specifications:
- Hardware: 2x 08000100, 4x 08005076, 2x 08005075, Allen Key.
- Tools: Flexible Screwdriver with T-30 bit (torx 30).
- Parts List (1999 - Present): Includes article numbers for various components like backrest coupling bolts (08000020, 08000957, 08000021), seat arm screws (08005075), glide wheel assembly (08005178, 08005177, 08000958, 08005090, 08005126), and swivel ring components (08004587, 08004588, 08004589).
- Parts List (1999 and earlier): Includes article numbers for components like seat screws (08005147), glide wheel assembly (08005125, 08005127, 08005126, 08005089), and swivel ring components (08005148).
Stressless® Recliner Accessories
1. Swing Table
- Function Description: An accessory table that can be fitted to either side of Stressless® recliners (excluding Spirit, Dream, Lord, and Duke models).
- Assembly Instructions:
- Remove the front screw from underneath the arm bracket on the desired side.
- Fit the swing table beam into place, using screw 08005118 in the same hole.
- Use woodscrew 08005119 through the remaining hole in the swing table beam.
- Install washers if necessary to ensure the table is level.
- Attach the swing arm to the swing table beam and then to the table.
- Important Technical Specifications:
- Max weight: 5 kg / 11 lb.
- Parts List: Wooden Table (08005114), Plastic Mount (08005087), Wood Screw Table (08005121), Swing Arm (08005117), Plastic Fitting (08005120), Swing Table Beam Left (08005115), Swing Table Beam Right (08005116), Wood Screw Beam (08005119), Swing Table Arm Bracket Screw (08005118).
- Additional Assembly Instruction (for specific models):
- Position the arm using a paper template and prick a hole in the cover.
- Option 1: If there's a hole in the frame behind the cover, use machine screw 08005118.
- Option 2: If there's no hole, screw wood screw 08005121 through the cover into the wood frame.
- Plastic casing (08005183) is only needed for Tampa, Reno, Vegas, Chelsea, Mayfair, Kensington, Sunrise Large, and Medium models.
2. Personal Table '05 (Out of production January 2011)
- Function Description: An accessory table that can only be attached to the right side of a Stressless® Recliner.
- Assembly Instructions:
- Fitting to the base: Connect the Personal Table housing and support bar around the right-hand base of the recliner. Tighten with the enclosed screw. Insert the telescope rod into the support bar and tighten with the tension ring.
- Adjusting Height: Loosen the tension ring so the telescope bar and support bar have little tension. Adjust the table to the desired height and re-tighten the tension ring.
- Parts List: Personal Table Top (05211900), Personal Table Arm Cover (05211902), Personal Table Swingarm Tube (05211905), Personal Table Swingarm (05211908), Personal Table Hardware Set (05211907), Personal Table Lock Sock (08005175), Personal Table Top Cover (05211909).
3. New Personal Table 2010
- Function Description: An updated accessory table for Stressless® recliners, designed for use with PCs with anti-slip rubber feet.
- Important Technical Specifications: Max weight: 5 kg.
4. Elevator Ring
- Function Description: An accessory ring that elevates the recliner or ottoman base.
- Assembly Instructions:
- For Stressless® Recliner: Insert the swivel ring of the recliner into the groove on the elevator ring. Ensure the entire swivel ring is securely attached. This step may require assistance.
- For Stressless® Ottoman Base (production date after June 2004): Place the rubber footings of the ottoman into the impressions in the ottoman elevator ring and push down to fit into place.
Stressless® Sofas
Function Description:
Stressless® Sofas feature a unique mechanism that provides continuous support and comfort, automatically following movements.
Assembly / Disassembly Instructions:
- Step 1 - Removing the seat cushion:
- Remove the metal cover locking the seat/back connections.
- Push in the rings around the bolts (2a) and lift the back straight up. If stuck, loosen with a slight knock from wood and a hammer (2b). Two people are advantageous. Be careful not to scratch the back cover.
- Fold the back forward over the seat and slide the seat and back off the telescopic arms in a rotating movement.
- Ensure the bracket on the seat cushion is positioned with the cut end of the "half moon" facing the front of the cushion.
- Step 2 - Replacing the telescopic arm:
- Slide the telescopic arm (silver part) all the way out and pull back the "adjustment wheel."
- Push down the button underneath the adjustment wheel and pull the silver part out.
- Replace by pushing it in, ensuring the adjustment wheel is correctly positioned (approx. an inch down from the silver part).
- Important: When refixing the seat back cushion, ensure the bracket on the telescope arm is positioned as shown in diagram 4. Stand behind the sofa and re-fit the seat with the same movement as when it was taken off. It might be easier to lock the telescopic arms halfway up. Look and feel underneath to ensure both brackets are fixed. Put the back into the seat/back connection bolts. Sit down in the seat to ensure they are correctly fitted. Replace the metal cover that locks the connection to avoid the back coming off accidentally.
Parts List:
- Includes article numbers for various components such as 99250069, 08000040, 75250015, 08005078, 08000039, 08005076, 08000027, 99820126, 08000026, 99820125, 08000107, 08000028 (Tel glider 99820127), 08000115, 0800053.
Ekornes Collection® Sofas
1. Ekornes® Manhattan Sofa
- Assembly Instructions:
- Step 1 - Attaching Seatback: Place four plastic couplings (08) into the frame (two on each side).
- Step 2 - Attaching Arms: Assemble plastic dowels to each arm panel (do not overtighten). Using the plastic dowels, place arm panels into openings on both sides of the frame. Ensure the casing of the frame fits inside the dowel and push down on the frame for a tight fit. Anchor arms to the frame with additional screws for a sturdy fitting.
- Step 3 (if applicable) - Sectional Assembly: Specific instructions for assembling sectional components.
Stressless® Jazz
Function Description:
Stressless® Jazz chairs and ottomans offer height adjustment features for personalized comfort.
Assembly Instructions:
- Step 1 - Height adjustment on chair:
- Place the chair on its footstool with the base up.
- Unzip the cover underneath the base and pull it aside.
- Loosen and remove the four screws from the base to separate the base and height disks from the chair.
- Lift the base off the chair and remove the height-disks.
- To add rings, place two screws through the base in diagonal holes.
- Place the desired number of height-disks on the screws, ensuring the metal edge on top faces away from the base.
- Keep height-disks in place while lifting the base over the chair, aligning screws in the steel plate on the chair frame.
- Place the remaining two screws and tighten them. Zip the cover back on.
- Step 2 - Height adjustment on ottoman: Follow the same assembly instructions as for the chair.
Parts List:
- Includes article numbers for various components such as 08000967, 08000969, 08000068, 08000078.
Stressless® Office
Function Description:
Stressless® Office chairs are designed for ergonomic comfort in an office setting, available with both wood trim and stainless steel bases.
Assembly Instructions (Base with Wood Trim):
- Ensure the seat back is mounted to a Stressless Office arm bracket.
- Attach the Stressless Glide Wheel to the arm bracket, ensuring it is inside the bracket.
- Squeeze the backrest cushion away from the backrest coupling to expose coupling bolts. Guide the coupling bolts over the pins on the arm assembly (ensure seatback faces table and is propped at an angle before attaching).
- Rotate the locking ring so the long part faces forward.
- Flip over the seat cushion.
- Slide plastic sleeve over the pedestal construction and secure with clipping bolts (01997304).
- Connect the two ends of the rod mechanism by pressing them together.
- Attach the wheels.
- Attach the arm cushions.
Parts List (Wood Trim Base):
- Includes 5x 01997303, 2x 01997304, 2x 08000100, 1x 99230316, 4x 08005076.
Assembly Instructions (Base with Stainless Steel Base):
- Ensure the seat back is mounted to a Steel Stressless Office arm bracket and place the locking ring (08000100) on the pins on the arm bracket.
- Squeeze the backrest cushion away from the backrest coupling to expose coupling bolts. Guide the coupling bolts over the pins on the arm assembly (ensure seatback faces table and is propped at an angle before attaching).
- Rotate the locking ring so the long part faces forward.
- Slide plastic sleeve over the pedestal construction.
- Secure with clipping bolts (01997304).
- Connect the two ends of the rod mechanism by pressing them together.
- Attach the wheels.
- Attach the arm cushions.
Parts List (Stainless Steel Base):
- Includes 5x 01997303, 4x 08005076, 2x 08000100, 1x 01997304, 1x 99230316.
Ekornes Warranty and Claims Policy
Ekornes Warranty:
- Stressless® The Innovators of Comfort™: Ekornes products are a long-term investment, made in Norway since 1971, with over 4 million recliners sold worldwide. The unique mechanism provides absolute comfort and continuous support.
- Basic Guarantee: Ekornes guarantees products against manufacturing or material defects, provided they have NOT been self-assembled. Claims must be filed through a Stressless® retailer. The warranty does not cover faults or damage from non-recommended use, unauthorized repairs, or fluids penetrating upholstery.
- 10-year warranty: Covers the Plus™ system, internal metal frame, springs, glide wheel, and knob assembly.
- 5-year warranty: Covers the wooden laminate base for the chair and ottoman, swivel ring, foam, and interior padding. Excludes damage from fluids. Note: Some padding deformation is normal break-in.
- 1-year warranty: Covers leather upholstery, stitching, and zippered assemblies. Excludes fading, color-fastness, roughness from heat/sunlight, damage from improper cleaning/maintenance, use of unapproved chemicals, or damage from spills/body fluids. Note: Leather is a natural product requiring regular maintenance; natural markings like scars, insect bites, stretch marks, and folds are not considered defects.
- General exclusions: Damage from moving, alteration, unauthorized repair, abuse, and negligence. Warranty is extended only to the original purchaser. Ekornes reserves the right to repair or replace defective merchandise. All warranty claims must be processed through the original retail dealer.
Ekornes Claims Policy:
- Purpose: To ensure uniform procedure for authorized claims and fulfillment within a reasonable time.
- Policy:
- All claims must be submitted on a completed Ekornes Claims form.
- Incomplete forms will be returned to the local Ekornes Sales Representative.
- All returns require a Return Authorization (RA#) number issued by an Ekornes Customer Service Representative before shipping.
- Returns without an RA# will incur shipping charges billed to the dealer.
- Merchandise must be returned in original packing materials; if not available, it must be packed to prevent additional damage.
- Dealers must use Ekornes authorized carriers for returns.
- Claims must be filed within 30 days of receiving goods.
- No verbal orders or changes are accepted; all requests must be in writing.
- Ekornes will not handle claims directly from consumers. Consumers must present claims to their dealer, who will then forward the claim to Ekornes. Only if the dealer no longer exists will Ekornes handle a consumer claim directly.
- Issued Date: 10/10/2003.
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