Elavon CFNA - User Manual

CFNA Electronic Application |
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QUICK REFERENCE GUIDE
CFNA Electronic Application
Verifone
®
Evolution Series
© 2015 Elavon Inc. Elavon is a registered trademark in the United States and other countries. Apple Pay is a
trademark of Apple Inc. This document is prepared by Elavon as a service for its customers. The information
presented is general in nature and may not apply to your specific situation. RTL-QRG-1168-US Oct15

Summary

Tips for Processing Transactions

Clerk ID Prompt

Input Clerk ID and press ENTER to proceed.

Invoice Prompt

Input Invoice number and press ENTER.

Language Prompt

Select the desired language if prompted.

Procedures for Opening a New Account

Sale Transaction Process

Void Transaction Process

Refund Transaction Process

Authorization Only Transaction Process

Force Transaction Process

Settlement Process

Contact Information and Terminal Messages

CFNA New Accounts Contact

Contact for questions regarding new application approval and investigation.

CFNA Voice Authorization Contact

Contact for questions regarding authorization on a CFNA credit card.

Terminal Messages Explained

Explanation of common terminal messages like ACCOUNT APPROVED, CANNOT APPROVE, and WILL INVESTIGATE.

Terminal Messages and Error Handling

Sale and Authorization Codes

Information on authorization codes and declined transactions.

Miscellaneous Terminal Messages

Guidance for messages like Invalid Entry, Comm Error, Lost Carrier, Line Busy, No Line, Lost Communication.

Elavon CFNA Specifications

General

Device Type	Payment Terminal
Manufacturer	Elavon
Model	CFNA
Connectivity	Ethernet, WiFi
Card Reader	EMV chip, NFC contactless, magnetic stripe
Security	PCI PTS 5.x approved
Printer	Integrated receipt printer
Power Source	External power supply
Supported Payment Types	Credit cards, debit cards